Key Account Coordinator – ROW

Jellycat

. Manage a portfolio of distributor/retailer accounts as the first point of contact for general queries .

Posted 9/18/2026full-timeLondon • United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on customer service, data integrity, and effective communication. Proficient in utilizing tools like SAP and Microsoft D365 to support operational requirements and enhance account growth.

Highest-signal resume keywords

Account ManagementCustomer ServiceData IntegritySAPMicrosoft D365

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ExcelPowerPointSAPMicrosoft D365Order ManagementData MaintenanceStock AllocationBack Order ManagementBudget SupportSales Maximization

Soft Skills

Communication SkillsRelationship BuildingAttention to DetailPersonable ApproachTeam Training

Industry Keywords

Distributor AccountsRetailer AccountsSupply Chain LiaisonCustomer Sample RequestsInternal MeetingsVirtual Customer MeetingsAccount GrowthBrand GuidelinesJellycat ToneProfessional Relationships

About the role

Key responsibilities & impact

Manage a portfolio of distributor/retailer accounts as the first point of contact for general queries
Determine internal ownership of queries and identify solutions
Key orders accurately into the company system
Maintain data integrity in company systems
Liaise with supply chain to ensure timely delivery of orders
Own retailer/distributor operational requirements
Support Business Development Managers with account growth and annual budgets
Manage and consolidate back orders for shipment
Check stock and allocation across warehouses
Send order confirmations and advise on stock availability
Manage customer sample requests and check warehouse availability
Maintain communication through weekly internal meetings, virtual customer meetings and range reviews
Liaise with internal business functions and credit control
Check and maintain customer data and provide regular updates to Account Managers
Help train and guide new team members when required

Requirements

What you’ll need

Minimum of 1–2 years’ proven experience in an Account Executive / Customer Service role
High level of accuracy and attention to detail
Skills in Excel, PowerPoint, SAP and Microsoft D365
Good communication and presenting skills
Strong skills in building and maintaining effective professional relationships at all levels internally and externally
Personable and positive mindset/approach
Ability to maximize sales through professional relationships while understanding and respecting business limitations and brand guidelines
Ability to follow the Jellycat tone and communication style
Additional languages would be a bonus

Benefits

Comp & perks

Discretionary annual bonus scheme based on company and individual performance
Private Medical Insurance including Optical and Dental cover
Group Life Cover at 4 x basic salary
25 days paid holiday
Hybrid working with a minimum of three office days per week
Employee Assistance Program through Health Assured
Subsidised buffet-style breakfast and lunch from a Private Chef, with a small employee contribution
Regular social and team events
Contributory salary sacrifice pension scheme through Scottish Widows, with 5% company and 5% employee contributions