Key Account Manager

Jellycat

. Own and develop a portfolio of key accounts across the Australia and New Zealand market .

Posted 9/17/2026full-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Key Account Management with a focus on driving sustainable sales growth and building strong customer relationships. Proficient in collaborating across business functions to align account strategies with broader commercial objectives.

Highest-signal resume keywords

Key Account ManagementSales GrowthRelationship BuildingStakeholder ManagementMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Key Account ManagementSales GrowthPortfolio DevelopmentMarket AnalysisAccount Performance Tracking

Soft Skills

Relationship BuildingOrganizational SkillsAttention to DetailCommunication Skills

Tools & Technologies

Microsoft ExcelMicrosoft PowerPoint

Industry Keywords

Premium Consumer BrandsLuxury SectorCustomer ExperienceCommercial StrategyMarket Trends

About the role

Key responsibilities & impact

Own and develop a portfolio of key accounts across the Australia and New Zealand market
Build strong, long-term customer relationships as the primary commercial contact
Create and deliver tailored account plans aligned with wider business objectives
Identify opportunities to grow revenue, increase market presence, and strengthen account performance
Manage customer enquiries and commercial opportunities proactively and promptly
Collaborate with marketing, logistics, finance, and customer service teams to deliver an excellent customer experience
Visit stores, conduct range reviews, and support customers in the field
Represent Jellycat at trade shows and follow up on event-generated business opportunities
Monitor market trends and customer needs to recommend product assortments and commercial actions
Maintain accurate account records, track orders, and provide regular performance updates to management
Work closely with the Commercial Team and Country Manager to deliver the regional commercial strategy

Requirements

What you’ll need

Previous Key Account Management experience managing wholesale accounts for premium consumer brands; luxury sector experience advantageous
Proven success managing and developing a portfolio of customer accounts
Track record of driving sustainable sales growth within a territory or account base
Strong commercial awareness and confidence making informed business decisions
Excellent relationship-building and stakeholder management skills
Highly organised approach with strong attention to detail and accuracy
Ability to work effectively across multiple business functions and priorities
Clear and concise written and verbal communication skills
Proficiency in Microsoft Excel and PowerPoint
Appreciation for the Jellycat brand and ability to communicate in a manner aligned with its tone and style
Regular travel within Australia and New Zealand required

Benefits

Comp & perks

Discretionary annual bonus scheme based on company and individual performance
Private Medical Insurance including Optical and Dental cover
Group Life Cover at 4 x basic salary
25 days paid holiday
Hybrid working model with a minimum of three office days per week
Employee Assistance Program through Health Assured
Subsidised buffet-style breakfast and lunch prepared by a private chef
Regular social and team events
Contributory pension scheme through Scottish Widows with 5% company and employee contributions