Seasonal Customer Experience Representative

Jenni Kayne

. Communicate with customers through Gladly via phone, live chat, SMS, and email .

Posted 9/24/2026part-timeRemote • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities through effective communication across multiple channels, including phone, live chat, SMS, and email. Proficient in utilizing POS, CRM, and Inventory Management systems to enhance customer engagement and sales.

Highest-signal resume keywords

Customer ServiceCommunication SkillsPOS SystemsCRM SystemsInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

POS SystemsCRM SystemsInventory ManagementMicrosoft OfficeGladlyShopify

Soft Skills

EmpathyOrganizational SkillsAttention to DetailTeam CollaborationMultitasking

Tools & Technologies

GladlyShopifyMicrosoft Office

Industry Keywords

E-commerceApparelCustomer EngagementSales MaximizationLoss Prevention

About the role

Key responsibilities & impact

Communicate with customers through Gladly via phone, live chat, SMS, and email
Handle inquiries regarding orders, exchanges, refunds, gift cards, promotion codes, and customer issues
Maximize sales through clienteling and styling consultations
Provide empathetic and friendly customer service
Encourage customers to sign up for Jenni Kayne Rewards and engage on social media
Secure company assets through loss prevention in compliance with company policies and guidelines

Requirements

What you’ll need

Can-do attitude and commitment to providing excellent customer service
Willingness and availability to work during peak business periods – weekends, holidays, etc.
Strong written and verbal communication skills
High attention to detail, strong organizational skills, and a proven record of follow through
Comfortable working in a team-centric, remote environment
Preferred: Minimum of two to three (2-3) years of experience in apparel or lifestyle e-commerce
Preferred: Knowledge and experience with POS, CRM and Inventory Management systems, Microsoft Office, Gladly, Shopify, etc.
Preferred: Results driven; strategic, conceptual, and innovative thinker
Preferred: Excellent verbal and written communication skills with high attention to detail
Preferred: Ability to multitask and exceptional organizational skills, owning calendar and managing deadlines