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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing property claims from notification to settlement, with a strong focus on customer service and effective communication. Proficient in liaising with various stakeholders and preparing detailed claims reports to support client interactions.
Highest-signal resume keywords
Insurance Claims ExperienceProperty Claims ManagementCustomer Service SkillsAttention To DetailCII Qualifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementClaims ReportingPolicy Coverage AdviceNegotiation SkillsSubsidence Claims Handling
Soft Skills
Excellent CommunicationOrganisational SkillsClient SupportReassurance Skills
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft Excel
Certifications & Qualifications
CII Qualifications
Industry Keywords
Property ClaimsInsurance IntermediaryHigh-Net-Worth PropertyResidential ClaimsCommercial Claims
About the role
Key responsibilities & impact- Manage a personal caseload of property claims from notification through settlement on a non-delegated authority basis
- Handle buildings-related claims across private residential, commercial and high-net-worth property portfolios
- Support clients throughout the claims process with guidance, reassurance and regular updates
- Liaise and negotiate with insurers, clients, loss adjusters, surveyors and other relevant parties
- Advise clients on policy coverage and immediate and ongoing actions following a loss
- Prepare claims reports for Account Handlers and Executives to support client review meetings
- Work within a collaborative Property Claims team at Jensten, a UK insurance intermediary group
Requirements
What you’ll need- Previous insurance claims experience
- Excellent customer service skills
- Strong attention to detail
- Excellent communication and organisational skills
- Experience with Microsoft packages, including Outlook, Word and Excel
- Experience handling property claims would be advantageous
- Previous experience dealing with subsidence claims would be highly beneficial but is not essential
- Desire to work towards CII qualifications; desirable but not essential
Benefits
Comp & perks- Competitive salary with annual salary reviews and a bonus scheme
- 27 days annual leave, including a day off for your birthday and a day for a religious holiday of your choice, plus bank holidays
- Auto-enrolment into an excellent pension scheme with 5% employer matched contributions
- Flexible benefits package
- Group Life Assurance cover
- Three months' fully paid Maternity, Paternity and Adoption leave
- Professional qualification support relevant to your role and career development
- Perks at Work discounts on cinema tickets, dining, travel, retail and more
- Holiday purchase scheme to buy up to 5 additional days' annual leave each year
- Free on-site parking
- Hybrid working following successful completion of probation