Jensten

Operations

• Lead and develop Customer Service, Claims and Underwriting teams
• Own renewal and retention performance
• Monitor MI, KPIs and operational performance
• Identify and deliver process improvements
• Use technology, automation and AI to improve efficiency
• Oversee telephony, service levels and customer experience
• Manage operational issues, complaints and escalations
• Lead 4 direct reports
• Drive operational performance, customer experience and process improvement

Operations – Digital Process Manager

Data Specialist

• Develop and deliver improvements to websites, quote-and-buy journeys, CRM and customer technology
• Work with external developers to define requirements, coordinate projects and test releases
• Improve system integrations, reduce manual processes and streamline customer journeys
• Research new technologies and identify opportunities for improvement
• Support website tracking, GA4, attribution and data quality
• Build and maintain dashboards covering website performance, quotes, conversions, policies, revenue and marketing results
• Investigate data gaps and resolve issues with specialists and the group data team
• Develop data infrastructure, analytics and reporting capability in-house
• Identify friction points and opportunities to improve online conversion
• Coordinate A/B testing, heat mapping and session-recording experimentation
• Turn digital insights into measurable improvements with marketing teams and external partners
• Explore and test AI tools, automation platforms and emerging technologies
• Build prototypes and automations to reduce repetitive tasks and improve customer and colleague experiences
• Support marketing technology, campaign tracking, automation and customer communications
• Follow security, data protection and responsible AI standards
• Build relationships with developers, agencies, data specialists and technology suppliers
• Coordinate project activity, monitor delivery and keep projects on track
• Document processes, share knowledge and embed new tools and ways of working

Digital Technology, Data Specialist

Risk

• Handle a combination of wholesale and retail business
• Predominantly handle Tour Operator Liability, plus other general commercial insurance risks
• Provide direct support to the Managing Director on larger and more complicated risks
• Manage own portfolio of clients
• Liaise frequently with underwriting partners
• Handle renewals, midterm adjustments and new business
• Manage clients ranging from small start-ups to premiums exceeding £50,000
• Attend trade shows and events from time to time
• Mentor and support junior team members
• Handle commercial e-trade business using Acturis
• Complete specialist product training on unique travel risks

Senior Account Handler – Travel Risk Professionals

Account Executive

• Prospect for and generate new business and bring on board new Construction clients
• Help with renewals when needed
• Work with others across Jensten Group to generate and follow up on leads and referrals
• Assess new clients’ risks and claims history
• Use market knowledge and expertise to recommend appropriate insurance products and services
• Offer and present insurance policies and risk management solutions to secure new business and/or renewals
• Identify and pursue cross-selling, up-selling and similar opportunities
• Utilise company-provided leads and develop ways to increase quote volume
• Achieve or exceed agreed quote, sales and income targets
• Understand clients’ business operations, opportunities, risks and approaches to risk management and insurance
• Develop and sustain effective client relationships and analyse client needs
• Respond promptly to client queries
• Accurately record communications with customers, insurers and other business contacts
• Ensure compliance with local procedures, customer service standards and FCA regulations

Account Executive – Construction

Producer

• Engage as a natural “hunter” and relationship builder across the construction insurance sector
• Develop new business and build strong client relationships
• Deliver tailored construction insurance and risk management solutions to businesses primarily across the UK, and occasionally Ireland and mainland Europe where regulated
• Maximise opportunities to exceed income targets through consistent upselling and cross-selling
• Liaise with the Trading team and Markets to meet clients’ commercial requirements
• Build new and strengthen existing relationships with regional offices and Group brands
• Collaborate with regional teams, in-group brokers and Jensten London Market
• Identify growth opportunities via the existing client base and recognise new business opportunities
• Streamline new-business processes and systems where appropriate
• Support renewal retention exceeding divisional targets
• Ensure compliance with local procedures, customer service standards and external FCA regulations
• Conduct client visits when needed and maintain regular communication
• Update relevant systems and administration

Client Development Executive – Producer, Construction

Manager

• Maintain and update a central TOBA and sub-agent log
• Support onboarding of new, amended, and acquired insurer and sub-broker agencies
• Assist with processes enabling wholesaling and cross-selling of Group products
• Review insurer TOBAs and support new agency applications
• Handle agency and TOBA maintenance activities and respond to queries
• Support setup and integration of sub-agents, franchisees, and acquisitions
• Assist with audit requests relating to insurer and client money processes
• Produce information and responses for regulatory, conduct, and internal reporting requirements
• Build strong working relationships with insurers, brokers, and colleagues across the Group
• Support senior team colleagues and mini-projects

Group Agency Manager

Broker

• Lead, mentor, and develop a team of three Healthcare Brokers
• Build a high-performance culture rooted in expertise, service excellence, and collaboration
• Manage and grow a varied portfolio of Healthcare clients
• Maintain strong client retention and identify portfolio development opportunities
• Place large and complex healthcare risks using established insurer market relationships
• Drive new business activity by converting warm leads and developing a personal network
• Contribute to division-wide growth targets
• Handle renewals, mid-term adjustments, and risk presentations
• Assess cover, claims history, and exposures accurately
• Build and sustain effective broker–insurer relationships
• Ensure competitive terms and long-term partnership opportunities
• Deliver a high-quality client experience and respond promptly to queries
• Accurately record all communications
• Support the strategic development of the Healthcare division
• Help establish a well-known, respected Healthcare brand within the market