Service Desk Analyst

Jensten

. Provide exceptional customer service and IT support to 1,000+ customers across more than 120 sites .

Posted 10/15/2026full-timeOldham • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing exceptional customer service and IT support, with a strong focus on problem-solving and effective time management. Proficient in managing multiple incidents and projects while ensuring customer IT needs are met.

Highest-signal resume keywords

Customer Service SkillsActive Directory ExperienceO365 ProficiencyWindows AdministrationPC Hardware Configuration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Networking PrinciplesIncident ManagementProblem-Solving TechniquesTechnical SupportDevice Installation

Soft Skills

Time ManagementSelf-MotivationTeamworkCommunicationAttention to Detail

Tools & Technologies

O365Active DirectoryWindowsPC HardwareIT Support Tools

Certifications & Qualifications

Full UK Driving Licence

Industry Keywords

IT SupportCustomer ServiceService Level AgreementsHardware AuditsOffice Relocations

About the role

Key responsibilities & impact

Provide exceptional customer service and IT support to 1,000+ customers across more than 120 sites
Report to the IT Service Delivery Manager
Act as a point of contact for the business
Travel occasionally to sites across the UK for hardware audits, device installations and office relocations
Log, categorise and prioritise queries, incidents and requests in line with SLAs
Provide remote and on-site technical support
Manage workload across multiple open incidents, problems and mini-projects
Support customers’ IT needs and requirements

Requirements

What you’ll need

Proven experience in a similar role
Full UK driving licence
Ability to manage own time effectively and be prompt and punctual
Demonstrable ability to think around issues and provide solutions through varied problem-solving techniques
Drive, self-motivation and ability to work under own initiative
Basic understanding of networking principles and practices
Experience in an Active Directory environment
Working knowledge of O365 and associated Microsoft products
Windows administration experience
Experience of PC hardware, software, setups and configuration
Exceptional customer service skills
Strong teamwork, communication and collaborative skills
Keen eye for detail

Benefits

Comp & perks

Competitive salary with an annual pay review and bonus scheme
27 days annual leave, including a day off for your birthday and another for a religious holiday of your choice, plus bank holidays
Auto enrolment into pension scheme with 5% employer matched contribution
Flexible benefits package
Group Life Assurance cover of four times salary
Three months’ fully paid maternity, paternity and adoption leave
Professional qualification study support relevant to the role and career
Perks at Work discounts on cinema tickets, meals out, luxury items and more
Holiday purchase scheme of up to five additional days annually
Tailored learning and development plans
Support for CII training, apprenticeships and funded study packages