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Jenzabar

Technical Support Specialist I

Jenzabar

. Provide prompt, professional technical support for Jenzabar products, troubleshooting functional and system-level issues .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $47,000 - $56,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities for Jenzabar products, utilizing SQL and troubleshooting methodologies to resolve customer issues effectively. Exhibits excellent communication and collaboration skills while managing multiple cases in a fast-paced environment.

Highest-signal resume keywords
SQL Query WritingWeb Application TroubleshootingCustomer Support ExperienceJenzabar Product KnowledgeHTML/JavaScript Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQLHTMLJavaScriptTechnical DiagnosticsRelational DatabasesTroubleshooting WorkflowsLogs AnalysisStack TracesKnowledge Base DocumentationApplication Servers
Soft Skills
Customer EmpathyPrioritization SkillsClear CommunicationOwnership and AccountabilityCollaborative Mindset
Tools & Technologies
Browser Developer ToolsJenzabar One (J1)JICSSaaS Support ToolsWindows/Server Environments
Industry Keywords
Higher EducationFinancial AidStudent EnrollmentSupport DeskHelpdesk

Tech Stack

Tools & technologies
CloudJavaScriptSQL

About the role

Key responsibilities & impact
  • Provide prompt, professional technical support for Jenzabar products, troubleshooting functional and system-level issues
  • Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
  • Prioritize multiple cases while balancing urgency, impact, and customer expectations
  • Communicate with customers, peers, Cloud Ops, Product, and Engineering teams
  • Document findings, steps, and solutions for customers and the internal knowledge base
  • Liaise between Support and Product Development, escalating issues with complete and accurate context
  • Increase product and technical expertise through training, documentation, and hands-on learning

Requirements

What you’ll need
  • Experience troubleshooting web applications or enterprise software
  • Functional knowledge of higher education registration, financial aid, or other areas related to students and enrollment
  • Strong customer empathy and ability to remain calm, clear, and professional under pressure
  • Excellent prioritization skills with the ability to juggle multiple cases in a fast-moving environment
  • Structured problem-solving approach with attention to detail and curiosity
  • Clear, concise written and verbal communication
  • Ownership and accountability, including following through, escalating early, and closing the loop
  • Collaborative mindset; ability to work effectively with Product, Cloud Ops, peers, and leadership
  • Adaptability to frequent changes in tooling, process, and priorities
  • Bachelor’s degree in Computer Systems or a related field preferred, or equivalent demonstrated experience such as relevant coursework or certifications
  • Experience working in a support desk, helpdesk, or SaaS support environment
  • Familiarity with HTML/JavaScript for diagnosing web issues
  • Ability to write and interpret SQL queries
  • Familiarity with logs, stack traces, browser developer tools, and technical diagnostics
  • Familiarity with relational databases, networks, Windows/Server environments, or application servers
  • Experience creating knowledge base articles, guides, or documentation
  • Experience with Jenzabar One (J1), JICS, or Jenzabar business office modules
  • Strong functional understanding of how processes and data flow within Jenzabar products
  • Ability to translate campus needs into product troubleshooting
  • Applicants must not require employer-sponsored work visas

Benefits

Comp & perks
  • Medical Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • PTO
  • Paid Parental Leave
  • Paid Holidays
  • Short Term Disability
  • Long Term Disability
  • 401K
  • Educational Assistance
  • Annual bonus eligibility
  • Full range of benefits