Jenzabar

IT Support

• Provide prompt, professional technical support for Jenzabar products, troubleshooting functional and system-level issues
• Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
• Prioritize multiple cases while balancing urgency, impact, and customer expectations
• Communicate with customers, peers, Cloud Ops, Product, and Engineering teams
• Document findings, steps, and solutions for customers and the internal knowledge base
• Liaise between Support and Product Development, escalating issues with complete and accurate context
• Increase product and technical expertise through training, documentation, and hands-on learning

Technical Support Specialist I

Digital Marketing

• Assist in the implementation and optimization of paid media campaigns across multiple digital platforms
• Help execute digital marketing strategies focused on audience targeting and acquisition for lead generation, application generation, engagement, and brand awareness
• Work cross-departmentally with designers, writers, and project managers to develop effective advertising campaigns
• Report analysis of paid media campaign results to stakeholders
• Evaluate new media opportunities and propose budgets aligned with company and client goals
• Understand client brand needs and represent messaging accurately and memorably
• Perform other duties as assigned
• Temporary engagement beginning in January 2027 for approximately 12 weeks at 25 hours per week

Digital Marketing Strategist – Temporary Position

Manager

• Lead a team of analysts supporting a large user environment across hundreds of sites around the world
• Manage the team toward a dedicated customer service focus
• Build a metrics-driven culture and produce daily, weekly, monthly, quarterly, and yearly metrics
• Handle work schedules and other administrative duties
• Oversee customer follow-ups to ensure inquiries are resolved within contracted or agreed-upon timeframes
• Interact with business operations and leadership, business analysts, IT services, engineering, integration, and/or applications development to restore service and identify or correct core problems
• Assist with planning, coordination, and execution of projects, work assignments, and workloads for Support personnel
• Ensure adherence to established policies and procedures
• Develop and continually update training materials for new and existing support staff
• Perform quarterly performance reviews for analysts
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
• Report to the Director of Support

Support Manager

Account Manager

• Develop comprehensive production schedules and monitor progress against milestones
• Input and follow up on project-related tasks for internal team leads according to the project schedule
• Serve as the primary point of contact for clients and internal teams
• Provide regular updates, maintain pending items, and ensure feedback is received and executed correctly
• Review projects before client delivery to ensure project goals, client expectations, and error-free quality
• Review digital marketing plans for accurate spending and budget compliance
• Request hour allocation and ensure projects remain profitable
• Maintain internal and external meeting agendas
• Take detailed meeting notes for reference and follow-up
• Manage vendor communications and relationships for physical deliverables
• Route proofs and edits between the Spark451 team and vendors
• Identify team knowledge gaps and conduct informal training
• Provide consulting and support on complex deliverables
• Perform other duties as assigned

Technical Support Specialist I

Digital Marketing Strategist – Temporary Position

Support Manager

Senior Account Manager