Customer Care Associate – Retail, Hospitality Backgrounds Welcome

Jerry

. Provide high-quality customer care for policyholders .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality customer care and resolving inquiries related to insurance products and services. Possesses strong communication and problem-solving skills, with a focus on teamwork and customer feedback integration.

Highest-signal resume keywords

Customer CareProblem-Solving SkillsStrong Communication SkillsP&C Insurance LicenseTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly AttitudePositive AttitudeStrong Work Ethic

Tools & Technologies

Jerry App

Certifications & Qualifications

P&C Insurance License

Industry Keywords

Insurance ProductsPolicy ChangesService RequestsCustomer FeedbackPolicyholders

About the role

Key responsibilities & impact

Provide high-quality customer care for policyholders
Answer inbound calls from customers needing policy changes
Develop deep knowledge of insurance products, carrier options, and the Jerry app
Resolve customer inquiries and problems
Process service requests involving vehicles, drivers, lienholders, and policy documents
Share customer feedback to improve the product

Requirements

What you’ll need

Prior work experience in customer service, sales, or hospitality is a plus, but not required
Friendly and positive attitude
Willingness to work as a team
Strong work ethic
Strong problem-solving skills
Strong communication skills
Must currently reside in one of the eligible locations: Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia
Must be legally authorized to work in the U.S.
P&C insurance license status requested in application

Benefits

Comp & perks

Competitive wage and benefits
Medical, dental, and vision insurance
401(k) plan with employer matching
Paid vacation time
Paid time off
Paid parental leave
Wellness benefits
Stock equity (stock options)
Bonus opportunity
Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
Fully remote work
Work equipment provided
Career path opportunities
Employer-paid P&C insurance license if needed