Customer Experience Advocate

Jerry

. Take great care of customers by identifying coverage gaps, eligible discounts, and renewal increases .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and problem-solving while effectively managing inquiries and service requests. Possesses a strong understanding of insurance products and the ability to navigate relevant applications to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem Solving SkillsP&C LicenseKnowledge of Insurance Products

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly AttitudePositive AttitudeStrong Work EthicTeam Collaboration

Tools & Technologies

Jerry.ai App

Certifications & Qualifications

Valid P&C License

Industry Keywords

Insurance ProductsPolicy ChangesService RequestsCoverage GapsEligible Discounts

About the role

Key responsibilities & impact

Take great care of customers by identifying coverage gaps, eligible discounts, and renewal increases
Answer inbound calls from policyholders needing changes
Develop deep knowledge of insurance products and carriers
Learn and navigate the Jerry.ai app
Solve customer inquiries effectively
Process service requests involving vehicles, drivers, lienholders, and policy documents
Provide product feedback and help improve the customer experience

Requirements

What you’ll need

Prior work experience in customer service, sales, or hospitality is a plus, but not required
Genuinely friendly and positive attitude and willingness to work as a team
Strong work ethic
Strong problem solving skills
Strong communication skills
Must currently reside in Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia for this full-time hourly role
Must be legally authorized to work in the U.S.
Valid P&C license status requested in application

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) match
Paid vacation time
Stock equity (stock options)
Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
Fully remote work
Work equipment provided
P&C insurance license paid for if needed
Paid time off
Paid parental leave
Wellness benefits
Employer-matched 401(k) plan
Career path in the insurance industry