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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and problem-solving skills while effectively communicating with clients to identify their insurance needs. Possesses knowledge of insurance products and the ability to assist with policy changes and service requests.
Highest-signal resume keywords
Customer Service ExperienceStrong Problem Solving SkillsStrong Communication SkillsP&C Insurance LicenseKnowledge of Insurance Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work EthicTeam Collaboration
Tools & Technologies
Jerry App
Certifications & Qualifications
P&C Insurance License
Industry Keywords
Auto InsuranceHome InsuranceMotorcycle InsurancePolicy ChangesService Requests
About the role
Key responsibilities & impact- Take great care of customers and identify coverage gaps, eligible discounts, and renewal increases
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes
- Learn and apply knowledge of Jerry's insurance-company panel to match customers with suitable coverage
- Develop deep knowledge of the Jerry app
- Solve problems to remove barriers between customers and appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide product feedback and help improve the product
- Work on either the sales or service path within the Customer Operations team
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuinely friendly and positive attitude and willingness to work as a team
- Strong work ethic
- Strong problem solving skills
- Strong communication skills
- Ability to work full-time
- Must currently reside in an eligible location: AZ, FL, GA, NV, NY, NC, TN, TX, UT, VA, or Ontario, Canada for full-time hourly employees
- Must be legally authorized to work in the U.S. for the applicable U.S. roles
- P&C insurance license status requested; the employer may pay for the license if the candidate does not have one
Benefits
Comp & perks- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401K plan with employer matching
- Paid vacation time
- Paid time off
- Paid parental leave
- Stock equity / stock options
- Uncapped commissions for the sales path
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- Career path opportunities in insurance
- Jerry.ai pays for the P&C insurance license if needed
- Wellness benefits
- RRSP plan with employer matching in Canada
- Equity opportunities