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Jerry

Customer Experience Advocate, Insurance Tech Startup

Jerry

. Take great care of customers and identify coverage gaps, eligible discounts, and renewal changes .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and improving customer experience. Possesses in-depth knowledge of insurance products and the ability to identify coverage gaps and discounts.

Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsProblem Solving SkillsP&C License StatusTeam Collaboration

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Tools & Technologies
Jerry App
Industry Keywords
Insurance ProductsPolicy DocumentsService RequestsPolicyholdersCoverage GapsEligible Discounts

About the role

Key responsibilities & impact
  • Take great care of customers and identify coverage gaps, eligible discounts, and renewal changes
  • Answer inbound calls from policyholders
  • Develop deep knowledge of insurance products, carriers, and the Jerry app
  • Resolve customer inquiries effectively
  • Process service requests involving vehicles, drivers, lienholders, and policy documents
  • Provide product feedback and help improve the customer experience

Requirements

What you’ll need
  • Prior work experience in customer service, sales, or hospitality is a plus, but not required
  • Genuinely friendly and positive attitude
  • Willingness to work as a team
  • Strong work ethic
  • Strong problem solving skills
  • Strong communication skills
  • Full-time employees must currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA
  • Must be legally authorized to work in the U.S.
  • P&C license status requested in application

Benefits

Comp & perks
  • Medical, dental, and vision insurance
  • 401(k) matching
  • Paid vacation time
  • Paid time off
  • Paid parental leave
  • Wellness benefits
  • Stock equity / stock options
  • Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
  • Fully remote work
  • Work equipment provided
  • Employer-paid P&C insurance license
  • Career path opportunities
  • Team-oriented culture
  • Bonus opportunities