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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing insurance needs and providing solutions. Capable of developing product knowledge and working collaboratively within a team to enhance customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsTeam CollaborationP&C License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Tools & Technologies
Jerry’s App
Certifications & Qualifications
P&C License
Industry Keywords
Auto InsuranceHome InsurancePolicy ChangesCoverage GapsEligible DiscountsService Requests
About the role
Key responsibilities & impact- Help customers manage their car and home insurance needs with warmth and speed
- Take care of customers by identifying coverage gaps, eligible discounts, and renewal increases
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes
- Learn and match products from a large panel of insurance companies to customer needs
- Develop deep knowledge of Jerry’s app and guide customers through it
- Solve problems and remove barriers to appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Share customer feedback to help improve the product
- Work across sales and service paths within the Customer Operations team
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Must currently reside in an eligible hiring location: AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly employment
- Must be legally authorized to work in the U.S. as applicable
- P&C license status is requested; the company will pay for the license if the candidate does not have one
Benefits
Comp & perks- Medical, dental, and vision insurance
- 401(k) match / employer matching
- Paid vacation time / paid time off
- Paid parental leave
- Wellness benefits
- Stock equity / stock options
- Uncapped commissions for the sales path
- Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- Career path opportunities in insurance
- P&C insurance license paid for if needed
- Global? No; remote-first company with optional offices
- RRSP with employer matching for Canada-based employees