Customer Experience Advocate, Insurance Tech Startup

Jerry

. Help customers manage their car and home insurance needs .

Posted 9/29/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and communication skills while providing exceptional customer service in the insurance sector. Capable of identifying coverage gaps and assisting with policy changes to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceStrong Problem-Solving SkillsStrong Communication SkillsValid P&C LicenseTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly AttitudePositive AttitudeStrong Work Ethic

Tools & Technologies

Insurance Application Knowledge

Certifications & Qualifications

P&C License

Industry Keywords

Auto InsuranceHome InsurancePolicy ChangesCoverage GapsService Requests

About the role

Key responsibilities & impact

Help customers manage their car and home insurance needs
Provide customer care beyond the immediate question, identifying coverage gaps, discounts, and renewal increases
Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
Assist policyholders with policy changes
Learn and apply knowledge of a large panel of insurance companies and Jerry’s evolving app
Problem-solve to remove barriers between customers and appropriate coverage
Process service requests involving vehicles, drivers, lienholders, and policy documents
Provide product feedback and help improve the product

Requirements

What you’ll need

Prior work experience in customer service, sales, or hospitality is a plus, but not required
Friendly and positive attitude
Willingness to work as a team
Strong work ethic
Strong problem-solving skills
Strong communication skills
Full-time employees must currently reside in an eligible location: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for salaried employees; AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for hourly employees
Valid P&C license requested in the application; Jerry pays for the license if not yet held
For U.S. applicants, legal authorization to work in the U.S. is requested
Visa sponsorship question required in the application

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) matching
Paid vacation time
Stock equity and stock options
Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
Fully remote work
Work equipment provided
Paid P&C insurance license
Paid parental leave
Wellness benefits
RRSP plan with employer matching in Canada
Uncapped commissions for the sales path