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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while providing insurance solutions and support. Capable of problem-solving and identifying coverage gaps to enhance customer satisfaction and retention.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsTeam CollaborationInsurance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Tools & Technologies
Jerry App
Certifications & Qualifications
Valid P&C License
Industry Keywords
Insurance ServicesPolicy ChangesCoverage GapsService RequestsCustomer Feedback
About the role
Key responsibilities & impact- Help customers take care of their car and home assets through insurance services
- Provide customer care beyond the immediate question, identifying coverage gaps, discounts, and renewal changes
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes
- Learn and recommend suitable insurance companies and products
- Develop deep knowledge of the Jerry app and insurance products
- Solve problems and remove barriers to appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Share customer feedback to improve the product
- Work on either the sales or service path as determined during interviews
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Must currently reside in an eligible location: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for full-time salaried employees; AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly employees
- Full-time employment eligibility
- Valid P&C license is asked about in the application, but is not required; Jerry pays for the license if needed
Benefits
Comp & perks- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401K plan with employer matching
- Paid vacation time
- Stock equity (stock options)
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- Career path opportunities in insurance
- P&C insurance license paid for if needed
- Paid time off
- Paid parental leave
- Wellness benefits
- Equity opportunities
- Global team and company culture