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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and insurance advisory, with a focus on building trust and providing tailored solutions. Proficient in navigating insurance platforms and explaining complex policy details clearly to enhance customer experience.
Highest-signal resume keywords
Customer EngagementActive ListeningEmpathetic CommunicationInsurance KnowledgeRetail Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance AdvisoryPolicy ExplanationComplex Detail CommunicationMultitaskingCustomer Service
Soft Skills
EmpathyUpbeat AttitudeTrust BuildingNatural Connection with People
Tools & Technologies
Insurance PlatformsInternal Tools
Certifications & Qualifications
P&C License
Industry Keywords
Retail EnvironmentHospitalityCustomer ExperienceInsurance CoverageDiscounts
About the role
Key responsibilities & impact- Connect with customers who started their insurance search in Jerry’s app via phone
- Build trust and actively engage inbound shoppers
- Explain policy nuances, hidden discounts, and coverage gaps across 55+ carrier options
- Provide tailored insurance advice and help customers find suitable protection within budget
- Listen to hesitations and resolve customer concerns empathetically
- Help customers finalize and purchase their ideal insurance policy on the spot
- Maintain a warm, positive, and effortless customer experience
Requirements
What you’ll need- Experience in a high-standard retail, hospitality, or experience-driven environment
- Background in premier retail or customer-service environments such as Apple, Microsoft, Lululemon, Nordstrom, Disney, or Costco
- Strong active listening and empathetic communication skills
- Upbeat attitude and ability to connect naturally with people
- Comfort navigating internal tools and insurance platforms while multitasking
- Ability to explain complex insurance details clearly
- Ability to work full-time
- Must currently reside in an eligible hiring location: Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia for hourly employees
- Must be legally authorized to work in the U.S.
- Must answer whether a valid P&C license is held; licensing can be funded by the employer
Benefits
Comp & perks- Uncapped commissions
- 100% employer-funded P&C licensing training and exam costs during the first two weeks
- Fully remote work-from-home arrangement
- Computer equipment provided
- Medical, dental, and vision insurance
- 401(k) matching
- Flexible schedule: 5-day, 8-hour schedule or 4-day, 10-hour workweek
- Paid time off
- Paid parental leave
- Wellness benefits
- Equity opportunities or stock options may be included
