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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and insurance policy navigation, ensuring a seamless and positive experience for clients. Proficient in active listening and empathetic communication to address customer needs effectively.
Highest-signal resume keywords
Customer EngagementActive ListeningInsurance Policy NavigationP&C LicenseExperience in Retail or Hospitality
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Details ExplanationPolicy IdentificationDiscount RecognitionCoverage Gap Analysis
Soft Skills
Empathetic CommunicationUpbeat AttitudeMultitasking
Tools & Technologies
Internal ToolsInsurance Platforms
Certifications & Qualifications
Valid P&C License
Industry Keywords
Customer ExperienceRetail EnvironmentHospitality EnvironmentExperience-Driven Environment
About the role
Key responsibilities & impact- Connect with inbound customers who began their search in Jerry’s app
- Build trust and engage customers over the phone
- Explain insurance details clearly and simply
- Identify policy nuances, hidden discounts, and coverage gaps across 55+ carrier options
- Listen to customer concerns and resolve hesitations empathetically
- Help customers finalize and purchase suitable insurance policies
- Maintain a positive, personal, and effortless customer experience while multitasking in a fast-paced environment
Requirements
What you’ll need- Experience in a high-standard retail, hospitality, or experience-driven environment
- Backgrounds such as Apple Store, Microsoft, Lululemon, Nordstrom, Disney, or Costco are highlighted
- Strong active listening skills
- Genuinely upbeat attitude and ability to connect naturally with people
- Comfort navigating internal tools and insurance platforms while multitasking
- Valid P&C license question is included in the application
- Legally authorized to work in the U.S.
- Must currently reside in an eligible hiring location: Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia for this hourly role
Benefits
Comp & perks- Uncapped commissions
- Fully funded P&C licensing training and exam costs during the first two weeks
- 100% work-from-home arrangement
- Computer equipment provided
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Flexible schedule: 5-day, 8-hour schedule or 4-day, 10-hour workweek
- Paid time off
- Paid parental leave
- Wellness benefits
- Equity opportunities/stock options
