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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and problem-solving within the insurance industry, with a focus on matching clients with appropriate coverage and enhancing customer satisfaction. Holds a valid P&C license or is eligible to obtain one, ensuring compliance with industry standards.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsStrong Communication SkillsP&C LicenseTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Certifications & Qualifications
P&C License
Industry Keywords
Insurance ProductsCoverage GapsService RequestsPolicy DocumentsEligible DiscountsRenewal IncreasesCustomer OperationsSales and Service Paths
About the role
Key responsibilities & impact- Take great care of customers and identify coverage gaps, eligible discounts, and renewal increases
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with changes and service needs
- Develop deep knowledge of insurance products and the company app
- Match customers with suitable insurance carriers and coverage
- Solve problems that prevent customers from obtaining appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide feedback to improve the product
- Work as a member of the Customer Operations team across sales and service paths
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuinely friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Must currently reside in an eligible hiring location: AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly employment
- Must be legally authorized to work in the U.S.
- Must have a valid P&C license, or be eligible to obtain one with employer support
Benefits
Comp & perks- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401(k) plan with employer matching
- RRSP plan with employer matching in Canada
- Paid vacation time
- Paid time off
- Paid parental leave
- Wellness benefits
- Equity/stock options
- Uncapped commissions for sales roles
- Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- Career path in the insurance industry
- Jerry.ai pays for a P&C insurance license if needed