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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and problem-solving skills while effectively communicating with clients to identify their insurance needs. Familiarity with insurance products and the ability to provide feedback for improving customer experience are essential.
Highest-signal resume keywords
Customer Service ExperienceStrong Problem-Solving SkillsStrong Communication SkillsTeam CollaborationP&C License Status
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Tools & Technologies
Jerry.ai App
Certifications & Qualifications
P&C License
Industry Keywords
Insurance ProductsPolicy ChangesService RequestsCoverage GapsDiscountsRenewal Increases
About the role
Key responsibilities & impact- Take great care of customers and identify coverage gaps, discounts, and renewal increases
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes
- Learn and apply insurance products across a large panel of insurance companies
- Become deeply familiar with the Jerry.ai app
- Problem-solve to remove barriers between customers and suitable coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide product feedback and help improve the customer experience
- Determine sales or service path through the interview process
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuinely friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Full-time employees must currently reside in eligible locations: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for salaried employees; AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for hourly employees
- Must be legally authorized to work in the U.S.
- P&C license status requested; license is not required because Jerry.ai pays for it if needed
Benefits
Comp & perks- Medical, dental, and vision insurance
- 401(k) match
- Paid vacation time
- Stock equity (stock options)
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- P&C insurance license paid for if needed
- Paid time off
- Paid parental leave
- 401(k) plan with employer matching
- Wellness benefits
- Equity opportunities
- Uncapped commissions for the sales path