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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and problem-solving skills while effectively communicating with clients to identify their insurance needs. Capable of working collaboratively within a team to enhance customer satisfaction and improve product offerings.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsTeam CollaborationInsurance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Tools & Technologies
Jerry.ai App
Certifications & Qualifications
Valid P&C License
Industry Keywords
Auto InsuranceHome InsuranceMotorcycle InsurancePolicy ChangesService Requests
About the role
Key responsibilities & impact- Take great care of customers and identify coverage gaps, qualifying discounts, and renewal increases
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes
- Learn the insurance product panel and match customers with suitable insurers
- Become highly knowledgeable about Jerry.ai’s evolving app
- Solve problems and remove barriers to obtaining appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide product feedback and help improve the product
- Work as a member of the Customer Operations team
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Must currently reside in an eligible location: AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly employment
- Must be legally authorized to work in the U.S.
- Valid P&C license asked about in the application; license is not required because Jerry.ai will pay for it if needed
Benefits
Comp & perks- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401K/RRSP plan with employer matching
- Paid vacation time
- Paid time off
- Paid parental leave
- Wellness benefits
- Stock equity/stock options
- Uncapped commissions for sales path
- Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- Career path in insurance
- Jerry.ai pays for the P&C insurance license if needed
- Equity opportunities
- Reasonable accommodations for individuals with disabilities
