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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively identifying coverage gaps and assisting policyholders with their insurance needs. Proficient in problem-solving and communication, with the ability to navigate insurance products and tools like the Jerry.ai app.
Highest-signal resume keywords
Customer Service ExperienceStrong Problem Solving SkillsStrong Communication SkillsP&C License StatusTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Tools & Technologies
Jerry.ai App
Certifications & Qualifications
P&C License
Industry Keywords
InsurancePolicy ChangesCoverage GapsService RequestsAuto InsuranceHome InsuranceMotorcycle Insurance
About the role
Key responsibilities & impact- Take great care of customers and identify coverage gaps, eligible discounts, and renewal increases
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes
- Learn the insurance product panel and match customers with appropriate insurers
- Learn and navigate the Jerry.ai app
- Solve problems and remove barriers to appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide feedback to improve the product and help ship customer-driven suggestions
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuinely friendly and positive attitude and willingness to work as a team
- Strong work ethic
- Strong problem solving skills
- Strong communication skills
- Must currently reside in an eligible location: AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly employment
- Must be legally authorized to work in the U.S.
- Must answer whether visa sponsorship is required
- P&C license status is requested; the company will pay for the license if the candidate does not have one yet
Benefits
Comp & perks- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401K match
- Paid vacation time
- Stock equity (stock options)
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- Career path opportunities
- Jerry.ai pays for your P&C insurance license if you don’t have one yet
- Paid time off
- Paid parental leave
- 401(K) plan with employer matching
- Wellness benefits