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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and problem-solving skills while effectively navigating insurance products and the Jerry.ai app. Ability to identify coverage gaps and provide tailored solutions to customers.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsTeam CollaborationP&C License Status
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Tools & Technologies
Jerry.ai App
Industry Keywords
Auto InsuranceHome InsurancePolicy ChangesCoverage GapsEligible Discounts
About the role
Key responsibilities & impact- Help customers manage their car and home insurance needs
- Provide warm, fast customer service
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes
- Learn insurance products and match customers with suitable insurance companies
- Navigate and explain the Jerry.ai app
- Solve problems and remove barriers to appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Identify coverage gaps, eligible discounts, and renewal increases
- Provide customer feedback to improve the product
- Determine through the interview process whether the candidate follows the sales or service path
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuine friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Must currently reside in an eligible location: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for full-time salaried employees; or AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly employees
- Full-time employees only
- Candidates must answer work authorization and visa sponsorship questions
- P&C license status requested; license is not required because Jerry pays for obtaining it
Benefits
Comp & perks- Medical, dental, and vision insurance
- 401(k) match
- Paid vacation time
- Stock equity / stock options
- Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- P&C insurance license paid for if needed
- Paid time off
- Paid parental leave
- Wellness benefits
- Equity opportunities
- RRSP plan with employer matching in Canada