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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and problem-solving skills while effectively matching customers with appropriate insurance products. Maintains a positive attitude and strong work ethic in a team-oriented environment.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsP&C LicenseTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Tools & Technologies
Jerry's App
Certifications & Qualifications
P&C License
Industry Keywords
Insurance ProductsPolicy ChangesService RequestsCoverage GapsEligible Discounts
About the role
Key responsibilities & impact- Take great care of customers and identify coverage gaps, eligible discounts, and potential renewal increases
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes
- Learn and match customers with appropriate insurance products from a large panel of insurance companies
- Maintain deep knowledge of Jerry's evolving app
- Solve problems and remove barriers between customers and appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide customer feedback to improve the product
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Full-time employees must currently reside in eligible locations: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for salaried roles; AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for hourly roles
- Must be legally authorized to work in the U.S.
- A valid P&C license is asked about in the application; the employer will pay for the license if the candidate does not have one
Benefits
Comp & perks- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401K/RRSP plan with employer matching
- Paid vacation time
- Paid time off
- Paid parental leave
- Wellness benefits
- Equity/stock options
- Uncapped commissions for sales roles
- Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- Career path opportunities
- Employer-paid P&C insurance license if needed