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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and problem-solving skills while effectively matching customers with suitable insurance products. Proficient in utilizing the Jerry.ai app and knowledgeable about insurance policies and coverage options.
Highest-signal resume keywords
Customer Service ExperienceStrong Problem Solving SkillsStrong Communication SkillsP&C Insurance LicenseTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Tools & Technologies
Jerry.ai App
Certifications & Qualifications
P&C Insurance License
Industry Keywords
Insurance PoliciesCoverage GapsEligible DiscountsService RequestsPolicy Changes
About the role
Key responsibilities & impact- Take great care of customers and identify coverage gaps, eligible discounts, and renewal issues
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes and service needs
- Learn the insurance product panel and Jerry.ai app deeply
- Match customers with suitable insurance companies and coverage
- Solve problems that prevent customers from obtaining appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide product feedback and help improve the customer experience
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuinely friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem solving skills
- Strong communication skills
- Full-time employees must currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for salaried employment, or AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for hourly employment
- Legally authorized to work in the U.S. as applicable
- Must have or be willing to obtain a P&C insurance license
Benefits
Comp & perks- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401K plan with employer matching
- RRSP plan with employer matching in Canada
- Paid vacation time
- Paid time off
- Paid parental leave
- Wellness benefits
- Equity (stock options)
- Uncapped commissions for sales roles
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- P&C insurance license paid for if needed
- Career path in the insurance industry