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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving and communication skills while effectively managing customer inquiries related to insurance products. Possesses a friendly attitude and a strong work ethic, contributing to a positive team environment.
Highest-signal resume keywords
Customer Service ExperienceStrong Problem-Solving SkillsStrong Communication SkillsP&C License StatusTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Tools & Technologies
Insurance ProductsInsurance App
Certifications & Qualifications
P&C License
Industry Keywords
InsurancePolicy ManagementService RequestsCoverage Matching
About the role
Key responsibilities & impact- Help customers manage their car, home, motorcycle, and other insurance needs
- Answer inbound calls from customers shopping for policies or requesting policy changes
- Match customers with suitable insurance companies and coverage
- Learn and navigate Jerry’s insurance products and app
- Solve problems and remove barriers to appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide feedback to improve the product and customer experience
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Full-time hourly applicants must currently reside in Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia
- Must answer work authorization and visa sponsorship questions
- P&C license status requested
Benefits
Comp & perks- Medical, dental, and vision insurance
- 401(k) match
- Paid vacation time
- Equity (stock options)
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- Paid P&C insurance license
- Paid parental leave
- Wellness benefits
- RRSP with employer matching for employees in Canada
- Career path in the insurance industry
