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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving and communication skills while providing exceptional customer service in the insurance sector. Capable of identifying coverage gaps and recommending suitable insurance options to enhance customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceStrong Problem-Solving SkillsStrong Communication SkillsValid P&C Insurance LicenseTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work EthicWillingness to Work as a Team
Tools & Technologies
Insurance Product KnowledgeInsurance App Navigation
Certifications & Qualifications
Valid P&C Insurance License
Industry Keywords
Auto InsuranceHome InsuranceMotorcycle InsuranceCoverage OptionsService RequestsPolicy DocumentsCustomer Experience
About the role
Key responsibilities & impact- Support customers with their auto, home, motorcycle, and other insurance needs
- Answer inbound calls from prospective customers and policyholders
- Recommend suitable insurance companies and coverage options
- Learn and navigate Jerry’s insurance product and app
- Identify coverage gaps, discounts, and renewal issues
- Solve problems and remove barriers to appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide feedback to improve the product and customer experience
- Determine whether the employee is best suited for sales or service through the interview process
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Must currently reside in an eligible location: Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, Virginia, or Ontario, Canada
- Full-time hourly employee eligibility is limited to the listed U.S. states
- Valid P&C insurance license is beneficial; candidates without one may obtain it with company support
- Legal authorization to work in the U.S. is requested in the application
Benefits
Comp & perks- Medical, dental, and vision insurance
- 401(k) employer match
- Paid vacation time
- Paid time off
- Paid parental leave
- Wellness benefits
- Equity/stock options
- Uncapped commissions for sales roles
- Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- Company-paid P&C insurance license
- Career path opportunities
- Global/in-person or hybrid office options in Palo Alto, New York City, Chicago, and Toronto