Senior Insurance Compliance & Regulatory Lead

Jerry

. Lead end-to-end investigation and de-escalation operations for critical customer complaints .

Posted 11/9/2026full-timeRemote • United States, CanadaSenior💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing state regulatory compliance and carrier audits, with a strong focus on operational guidance and complaint resolution. Possesses exceptional communication skills and the ability to translate regulatory requirements into actionable policies.

Highest-signal resume keywords

Active Property & Casualty License5+ Years Insurance ExperienceState Regulatory Compliance ManagementNAIC Model Regulations KnowledgeExecutive-Level Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Regulatory ComplianceAudit ManagementData AnalysisOperational Policy DevelopmentComplaint InvestigationMarket Conduct Examination StandardsProcess ImprovementQuality OversightComplaint Trend AnalysisStatutory Deadline Management

Soft Skills

LeadershipAnalytical MindsetAttention to DetailCollaborationProblem-Solving

Certifications & Qualifications

Property & Casualty License

Industry Keywords

InsuranceRegulatory InquiriesCarrier AuditsState Insurance CodesCompliance Risk ManagementCustomer ComplaintsOperational LiaisonClaims InvestigationsLegal CorrespondenceMarket Conduct

About the role

Key responsibilities & impact

Lead end-to-end investigation and de-escalation operations for critical customer complaints
Serve as the final escalation point for complex issues
Manage carrier audits and state regulatory complaint workflows
Author, review, and finalize official correspondence to state departments of insurance, carrier partners, and consumers
Partner with Legal, Product, and Engineering to turn audit findings and complaint trends into product changes, automated checks, and process fixes
Own the complaint log and related workflows, keeping records accurate and audit-ready for market conduct examinations and state data calls
Meet statutory deadlines and internal SLAs
Act as the primary operational liaison for carrier partners during claims investigations, regulatory inquiries, and information audits
Provide operational guidance, quality oversight, and subject-matter expertise to customer service, compliance, and claims support teams
Maintain audit-ready records of complaint trends, regulatory correspondence, and resolution timelines
Inform leadership about emerging compliance risk areas

Requirements

What you’ll need

Active Property & Casualty (P&C) license required, or willingness to obtain it quickly
5+ years of insurance experience, including 3+ years in state insurance and regulatory compliance
2+ years in a team lead, managerial, or supervisory role preferred
Proven experience directly managing state regulatory inquiries (DOI complaints) and carrier audit relationships
Working knowledge of NAIC model regulations, state insurance codes, and market conduct examination standards
Ability to translate regulatory requirements into operational policy and team-level practice
Exceptional executive-level written and verbal communication skills with attention to legal and compliance detail
Strong analytical mindset with experience using data to drive cross-functional product and operational improvements
Bachelor’s degree preferred, or equivalent practical leadership experience
Authorized to work in the U.S. or Canada
Must currently reside in an eligible U.S. state or Ontario, Canada

Benefits

Comp & perks

100% remote work from home
All equipment provided
Comprehensive medical, dental, and vision insurance
401(k) matching
Paid time off
Paid parental leave
Wellness benefits
Equity opportunities or stock options
RRSP plan with employer matching for Canada-based employees