Senior Lead, Insurance Compliance & Regulatory

Jerry

. Oversee the end-to-end investigation and de-escalation framework for critical customer complaints .

Posted 11/2/2026full-timeRemote • United States, CanadaSenior💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing state regulatory compliance and carrier audits, with a strong focus on translating regulatory requirements into operational practices. Possesses exceptional communication skills and a proven ability to analyze data for operational improvements.

Highest-signal resume keywords

Active Property & Casualty License5+ Years Insurance Experience3+ Years State Insurance ComplianceRegulatory Inquiries ManagementNAIC Model Regulations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Regulatory ComplianceAudit ManagementData AnalysisOperational Policy DevelopmentComplaint InvestigationDocumentation ManagementQuality OversightProcess ImprovementCustomer Complaint ResolutionStatutory Deadline Management

Soft Skills

Executive-Level CommunicationAnalytical MindsetAttention to DetailLeadershipTeam Collaboration

Certifications & Qualifications

Property & Casualty License

Industry Keywords

State Insurance CodesMarket Conduct Examination StandardsDOI ComplaintsCarrier Audit RelationshipsCompliance Risk Management

About the role

Key responsibilities & impact

Oversee the end-to-end investigation and de-escalation framework for critical customer complaints
Act as the final point of escalation for complex issues
Manage carrier audits and state regulatory complaint workflows
Author, review, and finalize official correspondence to state departments of insurance, carrier partners, and consumers
Partner with Legal, Product, and Engineering to convert audit findings and complaint trends into product changes, automated checks, and process fixes
Own the complaint log and related workflows, maintaining accurate, audit-ready records
Meet statutory deadlines and internal SLAs
Serve as the primary operational liaison for carrier partners during claims investigations, regulatory inquiries, and information audits
Provide operational guidance, quality oversight, and subject-matter expertise to customer service, compliance, and claims support team members
Maintain documentation of complaint trends, regulatory correspondence, and resolution timelines
Inform leadership of emerging compliance risk areas

Requirements

What you’ll need

Active Property & Casualty (P&C) license required, or willingness to obtain it quickly
5+ years of insurance experience
3+ years in state insurance and regulatory compliance
2+ years in a team lead, managerial, or supervisory role preferred
Proven experience directly managing state regulatory inquiries (DOI complaints) and carrier audit relationships
Working knowledge of NAIC model regulations, state insurance codes, and market conduct examination standards
Ability to translate regulatory requirements into operational policy and team-level practice
Exceptional executive-level written and verbal communication skills with attention to legal and compliance detail
Strong analytical mindset and experience using data to drive cross-functional product and operational improvements
Bachelor’s degree preferred or equivalent practical leadership experience
Must currently reside in an eligible U.S. state or Ontario, Canada
Must be legally authorized to work in the U.S. or Canada

Benefits

Comp & perks

100% remote work from home
All equipment provided
Comprehensive medical, dental, and vision insurance
401(k) matching
RRSP plan with employer matching in Canada
Paid time off
Paid parental leave
Wellness benefits
Equity opportunities / stock options