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Jerry

Senior Lead – Insurance Compliance & Regulatory

Jerry

. Lead end-to-end investigation and de-escalation operations for critical customer complaints .

Posted 9/29/2026full-timeRemote • United States, CanadaSenior💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing state regulatory compliance and carrier audits, with a strong focus on operational policy development and complaint resolution. Possesses exceptional communication skills and a proven ability to translate complex regulatory requirements into actionable practices.

Highest-signal resume keywords
Active Property & Casualty License5+ Years Insurance Experience3+ Years State Insurance ComplianceRegulatory Inquiries ManagementNAIC Model Regulations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Regulatory ComplianceAudit ManagementData AnalysisOperational Policy DevelopmentComplaint ResolutionMarket Conduct Examination StandardsDocumentation ManagementProcess ImprovementQuality OversightStatutory Deadline Management
Soft Skills
Executive-Level CommunicationAnalytical MindsetLeadershipAttention to DetailTeam Collaboration
Certifications & Qualifications
Property & Casualty License
Industry Keywords
InsuranceState Regulatory ComplianceCarrier AuditsDOI ComplaintsMarket ConductCompliance Risk ManagementOperational LiaisonCustomer ComplaintsRegulatory CorrespondenceClaims Investigations

About the role

Key responsibilities & impact
  • Lead end-to-end investigation and de-escalation operations for critical customer complaints
  • Act as the final escalation point for complex issues
  • Manage carrier audits and state regulatory complaint workflows
  • Author, review, and finalize correspondence to state departments of insurance, carrier partners, and consumers
  • Partner with Legal, Product, and Engineering to turn audit findings and complaint trends into product changes, automated checks, and process fixes
  • Own the complaint log and related compliance workflows
  • Maintain accurate, audit-ready records for market conduct examinations and state data calls
  • Meet statutory deadlines and internal SLAs
  • Serve as primary operational liaison for carrier partners during claims investigations, regulatory inquiries, and information audits
  • Provide operational guidance, quality oversight, and subject-matter expertise to customer service, compliance, and claims support teams
  • Maintain documentation of complaint trends, regulatory correspondence, and resolution timelines
  • Inform leadership about emerging compliance risk areas

Requirements

What you’ll need
  • Active Property & Casualty (P&C) license required, or willingness to obtain it quickly
  • 5+ years of insurance experience
  • 3+ years in state insurance and regulatory compliance
  • 2+ years in a team lead, managerial, or supervisory role preferred
  • Proven experience directly managing state regulatory inquiries (DOI complaints) and carrier audit relationships
  • Working knowledge of NAIC model regulations, state insurance codes, and market conduct examination standards
  • Ability to translate regulatory requirements into operational policy and team-level practice
  • Exceptional executive-level written and verbal communication skills with attention to legal and compliance detail
  • Strong analytical mindset and experience using data to drive cross-functional product and operational improvements
  • Bachelor’s degree preferred, or equivalent practical leadership experience
  • Eligible to reside in one of the listed hiring locations in the United States or Ontario, Canada
  • Legally authorized to work in the U.S. or Canada

Benefits

Comp & perks
  • 100% remote work from home
  • All equipment provided
  • Comprehensive medical, dental, and vision insurance
  • 401(k) matching
  • Paid time off
  • Paid parental leave
  • Wellness benefits
  • Equity opportunities/stock options
  • Strategic leadership and impact working directly with Legal, Product, and Ops leadership