Associate Analyst

JetBlue

. Support JetBlue Crewmembers with efficient and timely first- and second-level IT support .

Posted 11/9/2026full-timeJamaica • New York • United StatesJuniorMid-Level💰 $49,100 - $66,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-level IT support, troubleshooting technical issues, and maintaining user access while ensuring adherence to documentation standards. Proficient in supporting hardware, applications, and telephony systems within a collaborative IT environment.

Highest-signal resume keywords

First Level IT SupportTechnical TroubleshootingDesktop Deployment PackagesMicrosoft Desktop and Server ProductsKnowledge of LAN Environment

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportApplication SupportOperating SystemsIncident ResolutionKnowledge Base DocumentationTelephony SupportMobile Device SupportRequest TrackingSoftware Package RolloutsVOIP and POTS Knowledge

Soft Skills

Customer ServiceCollaborationProfessional AppearancePunctualityFlexibility

Tools & Technologies

Microsoft Office SuiteExchangeTCP/IPDHCPDNS

Certifications & Qualifications

IT for Everyone CertificationMicrosoft CertificationsNetworking Certifications

Industry Keywords

IT SupportCall Center EnvironmentJetBlue StandardsSafety ValuesTravel Eligibility

Tech Stack

Tools & technologies

DNSTCP/IPVoIP

About the role

Key responsibilities & impact

Support JetBlue Crewmembers with efficient and timely first- and second-level IT support
Provide technical support for JetBlue hardware, applications, telephony, and mobile devices
Provide onsite and remote customer service
Identify, troubleshoot, and resolve technical issues
Answer Crewmember requests for technical support
Record, track, and monitor requests through timely resolution
Coordinate incident and request resolution with internal and external resources
Monitor and support systems
Maintain and support user access
Facilitate software package rollouts and maintenance
Collaborate with all Information Technology disciplines
Work toward first-touch resolution
Maintain request documentation according to JetBlue standards
Maintain and update knowledge base documentation
Coordinate responses to major incidents and outages
Promote JetBlue’s safety values and report safety or security concerns

Requirements

What you’ll need

High School Diploma or General Education Development (GED) Diploma
One (1) year of experience providing first level IT Support in a large organization
Experience supporting latest operating systems, or successful completion of IT for Everyone certification via Coursera
Experience implementing and supporting applications
Available for overnight travel up to 50%
Valid travel documents with the ability to travel in and out of the United States
Legally eligible to work in the country in which the position is located
Authorization to work in the US is required; this position is not eligible for visa sponsorship
Experience using desktop deployment packages
Preferred: Bachelor’s Degree
Preferred: Two (2) years’ experience in IT hardware and application support
Preferred: Certifications (Microsoft, Networking, programming languages)
Preferred: One (1) year experience in a call center environment
Preferred: Knowledge of Microsoft desktop and server products
Preferred: Knowledge of Exchange and Office Suite
Preferred: Knowledge of LAN environment using TCP/IP, DHCP, DNS
Preferred: Knowledge of telephony, messaging and infrastructure (VOIP and POTS)
Preferred: Knowledge of mobile devices
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Ability to maintain a professional appearance
Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently

Benefits

Comp & perks

Healthcare benefits
401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue
Potential access to additional compensation benefits