JetBlue

General

• Maintain accurate and timely Inflight Crewmember dependability and performance documentation and electronic records
• Track and document Crewmember dependability occurrences, incentive programs, and attendance recognition
• Initiate, monitor, and maintain Coaching and Team Leader Notification Log entries
• Partner with leadership to complete required actions within established timelines
• Prepare and initiate Progressive Guidance documentation and route cases to the appropriate Crewleader
• Monitor active performance and dependability cases for outstanding actions, documentation gaps, and approaching deadlines
• Conduct semiannual quality assurance audits of Crewmember files and performance documentation
• Serve as a resource and liaison for Inflight Crewleaders regarding processes, documentation, policies, and programs
• Identify trends, recurring documentation issues, and process improvement opportunities
• Partner with Base Coordinators to manage workload and operational coverage
• Support leadership with special projects, data validation, reporting, audits, and related initiatives
• Handle confidential and sensitive information with discretion
• Participate in Leadership Flying as required
• Perform other duties as assigned
• Promote JetBlue's safety values and report safety or security concerns

Inflight Crew Base Coordinator