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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational, analytical, and problem-solving skills while maintaining accurate records and managing sensitive information. Proficient in Microsoft Office applications and capable of supporting employee performance and compliance processes in a fast-paced operational environment.
Highest-signal resume keywords
Administrative ExperienceRecord KeepingData ReportingQuality Assurance AuditsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Record KeepingData ReportingQuality AssuranceAnalytical SkillsProblem-Solving Skills
Soft Skills
Attention to DetailOrganizational SkillsSound JudgmentCollaboration
Tools & Technologies
Microsoft OfficeSharePoint
Certifications & Qualifications
High School DiplomaGeneral Education Development (GED)
Industry Keywords
Inflight CrewmemberPerformance DocumentationAttendance RecognitionCoachingProcess Improvement
About the role
Key responsibilities & impact- Maintain accurate and timely Inflight Crewmember dependability and performance documentation and electronic records
- Track and document Crewmember dependability occurrences, incentive programs, and attendance recognition
- Initiate, monitor, and maintain Coaching and Team Leader Notification Log entries
- Partner with leadership to complete required actions within established timelines
- Prepare and initiate Progressive Guidance documentation and route cases to the appropriate Crewleader
- Monitor active performance and dependability cases for outstanding actions, documentation gaps, and approaching deadlines
- Conduct semiannual quality assurance audits of Crewmember files and performance documentation
- Serve as a resource and liaison for Inflight Crewleaders regarding processes, documentation, policies, and programs
- Identify trends, recurring documentation issues, and process improvement opportunities
- Partner with Base Coordinators to manage workload and operational coverage
- Support leadership with special projects, data validation, reporting, audits, and related initiatives
- Handle confidential and sensitive information with discretion
- Participate in Leadership Flying as required
- Perform other duties as assigned
- Promote JetBlue's safety values and report safety or security concerns
Requirements
What you’ll need- High School Diploma or General Education Development (GED) Diploma
- One (1) year of administrative or comparable experience
- Ability to manage multiple cases, priorities, and deadlines in a fast-paced operational environment
- Strong attention to detail and ability to maintain accurate records and identify discrepancies
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to exercise sound judgment and manage sensitive and confidential information
- Proficiency with Microsoft Office applications and ability to learn department-specific systems and technology
- Ability to work independently and collaborate within a geographically dispersed team
- Must qualify and maintain currency as an Inflight Crewmember
- Available for overnight travel (10%)
- Must be able to pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required; position is not eligible for visa sponsorship
- Regular attendance and punctuality
- Potential need to work flexible hours and respond on short notice
- Preferred: Bachelor's Degree
- Preferred: Two (2) years of administrative or comparable experience
- Preferred: Inflight Crew qualified
- Preferred: Experience supporting employee performance, attendance, dependability, or compliance processes
- Preferred: SharePoint experience
- Preferred: Experience with data reporting, audits, or quality assurance processes
- Must be an appropriate organizational fit for the JetBlue culture
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate
Benefits
Comp & perks- Healthcare benefits
- 401(k) plan and company match
- Crewmember stock purchase plan
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on JetBlue
- Generally remote work
- Flexible hours may be available based on operational needs