Senior Operations Training Manager

JETSET Pilates®

. Deliver high-quality, consistent franchisee-facing Operations training through Regional Training & Support Centers .

Posted 10/16/2026full-timeDallas • Texas • United StatesSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering franchisee-facing Operations training programs, utilizing strong project management and communication skills to facilitate engaging workshops and evaluate training effectiveness. Proficient in leveraging quantitative and qualitative data to refine training materials and frameworks while collaborating with diverse stakeholders.

Highest-signal resume keywords

Training Program DevelopmentWorkshop FacilitationProject ManagementGoogle Workspace ProficiencyLearning Management Systems (LMS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentWorkshop FacilitationTraining Materials DevelopmentParticipant Feedback EvaluationQuantitative Data AnalysisQualitative Data AnalysisContent CreationTraining Readiness AssessmentOperational Initiative TranslationProgram Performance Reporting

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsRelationship-Building SkillsIndependent Work

Tools & Technologies

Google WorkspacePresentation ToolsLearning Management Systems (LMS)

Industry Keywords

FranchisingMulti-Unit OperationsBoutique FitnessHospitalityService-Based Business

About the role

Key responsibilities & impact

Deliver high-quality, consistent franchisee-facing Operations training through Regional Training & Support Centers
Own preparation, delivery, follow-up, and continuous improvement of ORT, FBO 2, and future Operations training programs
Oversee training readiness, materials, pre-work, participant communications, content, facilitator readiness, and participant readiness
Facilitate and coordinate training experiences, workshops, and development programs
Track participant completion and training follow-up
Collect and evaluate participant feedback, identify knowledge gaps and trends, and recommend program improvements
Maintain and update training materials, presentations, facilitator guides, tools, and supporting resources
Partner with DFOs, functional SMEs, regional leaders, and the RTSC Office Operations Manager
Develop and refine franchisee-facing Operations programs and scalable training frameworks
Establish and evaluate measures of training success using quantitative and qualitative data
Report program performance, findings, trends, recommendations, and next steps to the Director of Operations Programs & Development
Deliver onboarding, continued education, workshops, and professional development for regional pod teams
Translate new operational initiatives, systems, processes, and brand standards into practical training
Support testing and rollout of new training programs, systems, tools, and processes
Travel between RTSC locations and other JETSET markets to support training delivery, workshops, and program development

Requirements

What you’ll need

Bachelor's degree in Business Administration, Education, Learning & Development, Communications, or a related field (or equivalent professional experience)
5+ years of experience in training, facilitation, learning and development, operations, or a related field
Proven experience facilitating engaging workshops for diverse audiences
Experience developing, implementing, and refining training programs, materials, and learning resources
Strong proficiency in Google Workspace, presentation tools, and learning management systems (LMS)
Exceptional project management, organizational, and communication skills with the ability to manage multiple programs and priorities simultaneously
Strong interpersonal and relationship-building skills, with experience collaborating across departments and engaging with stakeholders at all levels
Ability to work independently, exercise sound judgment, and proactively identify opportunities and recommend solutions
Experience within franchising, multi-unit operations, boutique fitness, hospitality, or another service-based business preferred
Ability and willingness to travel between RTSC locations and other JETSET markets as needed

Benefits

Comp & perks

Performance-based incentives
75% contribution to comprehensive individual health plan
Dental insurance options
Vision insurance options
Life insurance options
Pet insurance options
Up to 4% match to 401(k) plan
Flexible fitness & wellness membership
Paid time off
Company holidays
Growth opportunities
Opportunity to shape and elevate franchisee training and development programs
Direct collaboration with Operations leadership and cross-functional teams