Director, Refugee & Immigrant Services

JFCS Pittsburgh

. Direct and supervise all immigrant and refugee social services, including refugee resettlement, case management, volunteer and peer support programs, and community collaborations .

Posted 9/18/2026full-timePittsburgh • Pennsylvania • United StatesLead💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in immigrant and refugee social services, including program design, grant compliance, and team leadership within a multicultural environment. Capable of fostering partnerships and advocating for systems-level change while ensuring inclusivity and trauma-informed practices.

Highest-signal resume keywords

Leadership in Nonprofit AdministrationExperience with Refugees and ImmigrantsGrant Compliance and EvaluationProgram Design and MonitoringTeam Supervision and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DesignGrant ComplianceMonitoring and EvaluationEmergency Response PlanningData SubmissionClient-Centered ApproachCross-Cultural DynamicsStrategic ThinkingTrauma-Informed PracticesInclusivity Strategies

Soft Skills

Collaborative LeadershipCritical ListeningCreativityKindnessPositive Attitude

Industry Keywords

Immigrant ServicesRefugee ResettlementNonprofit AdministrationCommunity CollaborationsAdvocacy OrganizationsTask ForcesCultural CompetenceClient ServicesOrganizational StrategyMulticultural Team Leadership

About the role

Key responsibilities & impact

Direct and supervise all immigrant and refugee social services, including refugee resettlement, case management, volunteer and peer support programs, and community collaborations
Maintain relationships with funders and partner with leadership and development staff on grant proposals, reports, grant implementation, and spending oversight
Nurture a supportive, trauma-informed team environment focused on cross-cultural dynamics and collaboration
Provide ongoing professional development and team building for a multicultural department of approximately 18 staff
Lead strategic responses to ongoing changes in immigration and refugee resettlement
Represent JFCS internally and externally as an expert on refugee and immigrant community needs
Serve as liaison to regional and national task forces, committees, advisory councils, advocacy organizations, and other organizing bodies
Develop strategies for inclusivity in client services and address cross-cultural biases and differences
Ensure services have appropriate policies, procedures, and training consistent with organizational goals, client needs, and grant and contract requirements
Create emergency response plans for local and global events
Monitor local, state, and national developments concerning refugees and immigrants
Participate in organizational strategy, initiatives, outcomes, impact, and well-being activities
Foster internal and external partnerships and address urgent client and service provider issues
Advocate for systems-level change
Prepare and ensure compliance with foundation, state, local, and federal grants and contracts
Prepare accurate grant and contract reports and data submissions
Build, implement, maintain, and evaluate new regional and statewide initiatives
Hire, onboard, supervise, develop, and cross-train department staff
Lead departmental and project-specific meetings
Assist with challenging client situations using a strength-based, client-centered approach
Participate in leadership meetings, conferences, and other assigned duties

Requirements

What you’ll need

Minimum Bachelor’s degree; Master’s preferred
Minimum 5 years’ experience working in leadership with nonprofit administration
Experience working with refugees and/or other immigrants
Personal experience with the US immigration system preferred
Experience supervising a large team and mentoring new supervisors
Collaborative, humble approach to leadership, with a keen ability to listen critically and assimilate and synthesize diverse opinions, approaches, and information
Strong experience with program design
Thorough monitoring and evaluation abilities
Extensive experience with grant compliance and evaluation
Creativity, curiosity, lifelong learning, kindness, insightfulness, strategic thinking, passion for justice, and a calm and positive attitude
Ability to work prolonged periods at a desk and on a computer
Must be able to lift up to 15 pounds at times

Benefits

Comp & perks

Ongoing professional development and team building
Self-care support
Collaborative, trauma-informed team environment
Participation in leadership activities and meetings
Conferences regarding contracts, grants, and partnerships