Business Analyst – SAO, Student Accounts

JHU EEHPC

. Develop, maintain, and enhance analytical and operational reports for Student Accounts leadership, daily operations, reconciliations, compliance monitoring, and strategic decision-making .

Posted 11/12/2026full-timeRemote • Maryland • United StatesEntry Level💰 $64,470 - $112,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis, reporting, and system implementation within Student Accounts, with a strong focus on Workday and compliance monitoring. Capable of translating complex datasets into actionable insights and facilitating cross-functional collaboration.

Highest-signal resume keywords

Data AnalysisWorkday ImplementationUser Acceptance TestingReporting RequirementsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ValidationReconciliationQuality AssuranceTest Case DevelopmentData MappingIntegration TestingBusiness Process ReviewFinancial Transactions AnalysisReporting DefinitionsDocument Imaging Systems

Soft Skills

Interpersonal SkillsClear ArticulationListening SkillsLogic and ReasoningProcess-Oriented Thinking

Tools & Technologies

WorkdayStudent Information SystemJIRAOnBase

Industry Keywords

Higher EducationAccounts ReceivableBillingCompliance MonitoringSoftware Development Life Cycle

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Develop, maintain, and enhance analytical and operational reports for Student Accounts leadership, daily operations, reconciliations, compliance monitoring, and strategic decision-making
Analyze complex student financial datasets to identify trends, anomalies, discrepancies, and process or system improvement opportunities
Perform data validation, reconciliation, and quality assurance across Student Accounts systems, Workday, the Student Information System, and integrated platforms
Translate data and analysis into findings, dashboards, reports, and recommendations
Support the Workday implementation and university-wide transformation initiatives by representing Student Accounts business, reporting, data, and system requirements
Participate in Workday design and implementation, including requirements gathering, business process review, data mapping, configuration validation, integration testing, user acceptance testing, and implementation readiness
Evaluate existing reports and data processes and help determine future-state reporting requirements
Validate data conversion, integrations, and financial transactions during implementation and post-production
Act as liaison among Student Accounts, University Information Systems, Workday project teams, consultants, vendors, and university stakeholders
Elicit, define, analyze, and document business, functional, data, and reporting requirements
Develop test scenarios and cases and perform or coordinate system, integration, regression, and user acceptance testing
Document testing results, defects, data discrepancies, and business impacts and coordinate resolution
Identify system, process, reporting, data impacts, cross-functional dependencies, risks, and implementation impacts
Facilitate business requests, evaluate reporting and system needs, manage prioritization, and resolve issues with technical teams
Manage and support JIRA requests related to Student Accounts systems, reporting, enhancements, defects, and technical initiatives
Assist with triage and root-cause analysis of production, integration, reporting, and data issues
Support documentation, procedures, reporting definitions, data mappings, and sustainable business processes
Partner with vendors, UIS, project teams, and university stakeholders on technology solution selection, implementation, testing, and ongoing support

Requirements

What you’ll need

Bachelor's Degree in a related field
Three years of related experience
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, subject to the JHU equivalency formula
Ability to explain basic technical concepts to non-technical audiences
Strong logic and reasoning capabilities
Process-oriented ability to write current-state and future-state workflows
Interpersonal skills and comfort interacting with diverse groups at various organizational levels
Clear and effective articulation
Superior listening, oral, and written skills
Detailed understanding of software development life cycle phases
Ability to develop test cases and oversee user-acceptance testing
Pre-employment background check required
Successful candidates are subject to Johns Hopkins University vaccination requirements
Preferred: Master's Degree
Preferred: Four years of related work experience demonstrating increasing responsibility
Desired experience in higher education, project management, and accounts receivable/billing
Experience with document imaging systems, preferably OnBase

Benefits

Comp & perks

Total rewards package supporting health, life, career, and retirement
Seasonal flu vaccine required for faculty, staff, and students, with religious or medical exceptions
Vaccinations required for applicable positions provided at no cost
Remote work arrangement
Full-time employment
Pre-employment background check
Accommodation support during the pre-employment process