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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in student billing systems, technical operations, and system integrations, with a strong focus on data integrity and user-acceptance testing. Capable of translating business needs into technical requirements while effectively communicating with diverse stakeholders.
Highest-signal resume keywords
Student Billing Systems SupportUser-Acceptance TestingData Integrity ManagementJIRA Request ManagementLean-Agile Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System ConfigurationTuition CalculationTechnical TroubleshootingTest Case DevelopmentRoot-Cause AnalysisBusiness Process DocumentationSoftware Development Life CycleFunctional Requirements DefinitionSystem EnhancementsBilling Discrepancy Resolution
Soft Skills
Interpersonal SkillsClear ArticulationListening SkillsLogical ReasoningEffective Communication
Tools & Technologies
OnBaseStudent Financial TechnologiesSystem Integration ToolsData Management SystemsProject Management Software
Industry Keywords
Higher EducationAccounts ReceivableDocument Imaging SystemsTechnical OperationsSystem Testing
Tech Stack
Tools & technologiesSDLC
About the role
Key responsibilities & impact- Support systems and technical operations for Student Accounts
- Support student billing systems, tuition calculation, system integrations, and related technologies
- Provide functional and technical support for system configuration, production processes, data integrity, and new functionality and enhancements
- Research and resolve billing and system discrepancies
- Troubleshoot technical and data issues
- Support system testing and ensure accuracy and reliability of student financial technologies
- Support technologies related to student billing, payments, refunds, collections, tax reporting, and other student financial activity
- Serve as liaison between Student Accounts and University Information Systems
- Translate business and operational needs into system requirements
- Define requirements and acceptance criteria
- Coordinate user-acceptance testing
- Manage and prioritize JIRA requests
- Support technical projects and system enhancements
- Assist with triage and root-cause analysis of production issues
- Elicit, define, and document business process needs and functional requirements
- Identify system, process, data, cross-team, and dependency impacts
- Facilitate customer requests, evaluate demands, prioritize work, and coordinate issue resolution
- Apply a lean-agile mindset
- Lead root-cause discussions and recommend approaches and trade-offs
- Partner with vendors and UIS on software solution and service-contract exploration, selection, and implementation
Requirements
What you’ll need- Bachelor's Degree in a related field
- Three years of related experience
- Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, subject to the JHU equivalency formula
- Ability to explain basic technical concepts to non-technical audiences
- Strong logic and reasoning capabilities
- Ability to write current-state and future workflows
- Interpersonal skills and comfort interacting with diverse groups at various organizational levels
- Clear and effective articulation
- Superior listening, oral, and written skills
- Detailed understanding of software development life cycle phases
- Ability to develop test cases and oversee user-acceptance testing
- Successful candidates are subject to a pre-employment background check
- Must comply with Johns Hopkins University's seasonal flu vaccine requirement, subject to exceptions
- Master's Degree preferred
- Four years of related work experience demonstrating increasing responsibility preferred
- Higher education, project management, accounts receivable/billing, and document imaging systems experience desired; OnBase preferred
Benefits
Comp & perks- Health, life, career, and retirement total rewards package
- Seasonal flu vaccine required, with religious or medical exceptions
- Pre-employment background check
- Accommodation support during the pre-employment process
- Vaccinations required for certain positions provided at no cost
- Full-time temporary position