R&D Claims Representative

JNR Adjustment Company, Inc

. Audit, track, and process a continuous pipeline of complex collection accounts .

Posted 9/17/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex collection accounts while adhering to compliance standards and regulations. Proficient in negotiation and communication, with a strong ability to maintain accurate records and handle high call volumes effectively.

Highest-signal resume keywords

Collector LicenseCommercial Collection ExperienceMicrosoft 365 ProficiencyNegotiation SkillsAlphanumeric Typing Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collection Account ManagementPayment NegotiationDispute ResolutionRecord KeepingCompliance Adherence

Soft Skills

Exceptional Telephone SkillsActive ListeningStamina for High Call Volumes

Tools & Technologies

Claims SoftwareTracking Platforms

Certifications & Qualifications

Valid Collector License

Industry Keywords

Federal Collection RegulationsState Collection RegulationsCommercial CollectionConsumer Collection

About the role

Key responsibilities & impact

Audit, track, and process a continuous pipeline of complex collection accounts
Evaluate commercial or consumer collection files and determine appropriate dispositions, including standard recovery, settlement negotiation, or escalation for legal review
Conduct high-volume outbound and inbound telephone calls to debtors, businesses, and insurance carriers
Negotiate payments and resolve disputes
Maintain precise, real-time records of collection notes, payment arrangements, and account changes in proprietary claims databases and tracking platforms
Adhere to industry compliance standards, federal and state collection regulations, and specialized client requirements

Requirements

What you’ll need

Minimum of 5 years of dedicated experience in a corporate or commercial collection environment
Must possess a valid Collector License or meet the state regulatory requirements to hold one immediately upon hire
Highly proficient with Microsoft 365 products (Word, Excel, Outlook, Teams)
Comfortable navigating specialized collection or claims software
Exceptional telephone skills, active listening, and strong negotiation capabilities
Stamina to handle high call volumes daily
Proven alphanumeric typing skills of at least 40 words per minute with high accuracy
Quiet, dedicated home office space free from distractions
High-speed, secure Wi-Fi connection

Benefits

Comp & perks

Computer hardware and specialized equipment provided by the company
Remote work arrangement
Full-time, 40 hours per week, Monday–Friday schedule