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J

Customer Service Associate

JNS

. Take ownership of day-to-day administration and customer service for JNS’s press release service from initial enquiry and submission through payment, internal coordination and publication .

Posted 11/4/2026internshipJerusalem • IsraelJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively managing inquiries, coordinating with colleagues, and maintaining clear records. Proficient in handling membership details, billing, and ticketing processes to enhance member engagement and satisfaction.

Highest-signal resume keywords
Customer Service ManagementMembership AdministrationInquiry CoordinationRecord KeepingProactive Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Payment ProcessingMembership ManagementTicketing CoordinationCustomer Inquiry ResolutionFeedback Collection
Soft Skills
OrganizedPersonableOutgoingProactiveCustomer Focused
Industry Keywords
Press Release ServiceNewsletter ManagementBilling and RenewalsAdvertising QueriesCustomer Experience Improvement

About the role

Key responsibilities & impact
  • Take ownership of day-to-day administration and customer service for JNS’s press release service from initial enquiry and submission through payment, internal coordination and publication
  • Manage contact@jns.org and respond to questions and requests, coordinating with colleagues when additional help is needed
  • Follow up with previously engaged readers who have unsubscribed, identify accidental unsubscribes and collect feedback
  • Help readers update newsletter preferences or resubscribe
  • Help members update personal details, payment information and membership status
  • Resolve questions about billing, renewals, cancellations and benefits
  • Coordinate regular communication with JNS members
  • Help members access benefits and perks, identify opportunities to strengthen membership value and encourage renewals
  • Handle Summit ticket and registration enquiries from January to May
  • Help attendees make changes to bookings
  • Assist customers requesting a phone call to complete payment through JNS’s approved payment process
  • Keep clear records of enquiries and follow-ups, identify recurring problems and share feedback to improve customer experience
  • Serve as a customer-facing contact for advertising queries

Requirements

What you’ll need
  • Organized, personable and proactive
  • Outgoing and customer focused
  • Ability to manage customer enquiries and follow requests through to completion
  • Ability to administer customer service for a press release service, including enquiries, submissions, payments, internal coordination and publication
  • Ability to manage general enquiries and coordinate with colleagues
  • Ability to support newsletter readers with preferences and subscriptions
  • Ability to assist members with personal details, payment information, membership status, billing, renewals, cancellations and benefits
  • Ability to handle ticket and registration enquiries and booking changes
  • Ability to maintain clear records of enquiries and follow-ups
  • Ability to serve as a customer-facing contact for advertising queries