Customer Support

• Take ownership of day-to-day administration and customer service for JNS’s press release service from initial enquiry and submission through payment, internal coordination and publication
• Manage contact@jns.org and respond to questions and requests, coordinating with colleagues when additional help is needed
• Follow up with previously engaged readers who have unsubscribed, identify accidental unsubscribes and collect feedback
• Help readers update newsletter preferences or resubscribe
• Help members update personal details, payment information and membership status
• Resolve questions about billing, renewals, cancellations and benefits
• Coordinate regular communication with JNS members
• Help members access benefits and perks, identify opportunities to strengthen membership value and encourage renewals
• Handle Summit ticket and registration enquiries from January to May
• Help attendees make changes to bookings
• Assist customers requesting a phone call to complete payment through JNS’s approved payment process
• Keep clear records of enquiries and follow-ups, identify recurring problems and share feedback to improve customer experience
• Serve as a customer-facing contact for advertising queries

Explore Customer Service Associate at JNS. Review requirements and application details.

Open roles

Customer Service Associate