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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in bookkeeping and client relationship management, with a strong focus on accuracy and proactive problem-solving. Proficient in QuickBooks Online and committed to delivering exceptional customer service to small business clients.
Highest-signal resume keywords
QuickBooks Online CertificationBookkeeping ExperienceCustomer Service ExperienceAttention to DetailFinancial Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BookkeepingAuditingTax PreparationFinancial ReviewTransaction Categorization
Soft Skills
Problem-SolvingClient Relationship BuildingEmpathetic CommunicationProactive Approach
Tools & Technologies
QuickBooks OnlineSalesforceSlackBench App
Certifications & Qualifications
QuickBooks Online Certification
Industry Keywords
Client ServiceU.S.-Based ClientsAccountingFinance
About the role
Key responsibilities & impact- Accurately categorize transactions, reconcile accounts, and maintain clean ledgers
- Identify and resolve bookkeeping discrepancies
- Conduct monthly financial reviews to ensure clients’ books are accurate and up to date
- Serve as the main point of contact for small business owner clients
- Communicate professionally with clients via chat, email, and phone
- Build client relationships and explain financial information clearly
- Identify and resolve client concerns proactively
- Own the client experience from start to finish
- Collaborate with internal teams using Bench App, Salesforce, and Slack
Requirements
What you’ll need- QuickBooks Online Certification is required (active certification)
- 1+ year of experience in bookkeeping, auditing, or tax preparation
- 1+ years of customer-facing or client service experience, ideally supporting U.S.-based clients
- Excellent spoken and written English proficiency
- Strong customer service mindset and ability to explain financial information clearly and empathetically
- Hands-on experience using QuickBooks Online
- High attention to detail, strong problem-solving skills, and proactive approach
- Degree in Accounting, Finance, or related field, or equivalent experience
- Must be based in the Johannesburg area
- Available to work North American business hours (9 AM–5 PM EST or PST)
- Must meet Bench’s minimum hardware and internet requirements
Benefits
Comp & perks- Remote work option
- Full-time employment
