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Customer Support – Telecommunications
Job Traveler GmbH. Handle customer inquiries professionally by phone and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on technical support for mobile products, effectively addressing inquiries and complaints while identifying sales opportunities. Proficient in German and English, with a commitment to continuous service improvement.
Highest-signal resume keywords
German Language Skills (C1 Level)English Language Skills (B1 Level)Customer Service ExperienceTechnical Support ExperienceSales and Cross-Selling Opportunities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Professional CommunicationProblem-SolvingCustomer Feedback Management
Industry Keywords
Mobile ProductsBillingTechnical IssuesCustomer InquiriesCall Center Experience
About the role
Key responsibilities & impact- Handle customer inquiries professionally by phone and email
- Assist customers with technical issues and identify suitable solutions
- Help customers with questions about billing, plans, and mobile products
- Record product complaints and address them promptly
- Inform customers about relevant products and offers
- Identify sales and cross-selling opportunities
- Share recurring customer feedback with the team and contribute to continuous service improvement
Requirements
What you’ll need- German language skills at least at C1 level
- English language skills at least at B1 level
- Completed secondary education
- Interest in technical topics and mobile products
- Ideally, experience in customer service, technical support, or a call center
- Willingness to live and work in Bulgaria
- EU citizenship
Benefits
Comp & perks- Performance bonus of up to 10%
- Unlimited sales bonus
- Meal allowance of up to €100 per month
- Flight costs covered
- Accommodation allowance for the first 3 months
- Private health insurance
- Free sports and leisure activities
- Permanent employment contract
- No night or weekend shifts
- Remote work from within Bulgaria after onboarding
- Flight carbon offsetting and a personal climate protection certificate