Job Traveler GmbH

Customer Support

• Handle customer inquiries professionally by phone and email
• Assist with technical issues and identify suitable solutions
• Help customers with questions about bills, tariffs, and mobile products
• Record product complaints and address them promptly
• Inform customers about relevant products and offers
• Identify sales and cross-selling opportunities
• Share recurring customer feedback with the team and support continuous service improvement

Customer Support – Telecommunications

Account Manager

• Manage new and existing clients and build long-term customer relationships
• Analyze the individual needs of companies and employees
• Provide strategic advice on benefits and modern incentive systems
• Develop customized benefits programs and identify opportunities for optimization
• Guide clients through order processes and ensure high quality and service standards
• Inform clients about new benefits and product developments
• Continuously develop the benefits portfolio and support innovative bonus models
• Advise B2C and B2B clients on customized benefits programs
• Collaborate with internal departments to ensure a seamless customer experience
• Improve service processes

Customer Support – Telecommunications

Account Manager – Compensation & Benefits