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Customer Support – Telecommunications
Job Traveler GmbH. Handle customer inquiries professionally by phone and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and technical support, with a strong focus on resolving inquiries and improving service quality. Possesses advanced language skills in German and English, along with a solid understanding of mobile products and technical topics.
Highest-signal resume keywords
German Proficiency C1English Proficiency B1Customer Service ExperienceTechnical Support ExperienceSales and Cross-Selling Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Professional CommunicationProblem-SolvingCustomer Feedback Management
Industry Keywords
Mobile ProductsTechnical IssuesCustomer InquiriesProduct ComplaintsService Improvement
About the role
Key responsibilities & impact- Handle customer inquiries professionally by phone and email
- Assist with technical issues and identify suitable solutions
- Help customers with questions about bills, tariffs, and mobile products
- Record product complaints and address them promptly
- Inform customers about relevant products and offers
- Identify sales and cross-selling opportunities
- Share recurring customer feedback with the team and support continuous service improvement
Requirements
What you’ll need- German proficiency at C1 level or higher
- English proficiency at B1 level or higher
- Completed secondary education
- Interest in technical topics and mobile products
- Previous experience in customer service, technical support, or a call center is preferred
- Willingness to live and work in Bulgaria
- EU citizenship
Benefits
Comp & perks- €1,280 gross per month, plus a performance bonus of up to 10%
- Unlimited sales bonus
- Meal allowance of up to €100 per month
- Flight costs covered
- Accommodation allowance for the first 3 months
- Private health insurance
- Free sports and leisure activities
- Permanent employment contract
- No night or weekend shifts
- Flight carbon-offsetting and a personal climate protection certificate