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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and support for complex products, utilizing modern CRM tools and AI-assisted workflows to enhance customer experience and retention. Strong communication and relationship-building skills are essential for guiding customers through their journey and optimizing processes.
Highest-signal resume keywords
Customer Service ExperienceOnboarding New CustomersCRM Tools ProficiencyAI Tools UtilizationCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OnboardingCustomer SupportProcess OptimizationWorkflow ManagementTechnical Problem Solving
Soft Skills
Relationship BuildingEmpathyAdaptabilityPerformance-Driven MindsetAgility
Tools & Technologies
SalesforceChili PiperSlackAI Tools
Industry Keywords
Customer RetentionHigh-Touch Customer ServiceStructured SystemsMilestonesJobber Features
About the role
Key responsibilities & impact- Manage a portfolio of new home service businesses through structured onboarding from kickoff to activation
- Guide customers through milestones and timelines during their first 90 days
- Act as a trusted advisor throughout the onboarding journey
- Advise customers on Jobber features, workflows, integrations, and tailored solutions
- Remove technical barriers and streamline digital payments
- Serve as a product expert and drive customer value from day one
- Listen to customer needs, build relationships, and deliver empathetic solutions
- Provide patient and reliable support when customer expectations are not met
- Use AI-assisted workflows for session preparation, follow-ups, and account context
- Drive feedback loops supporting customer retention
- Optimize tooling, processes, and workflows
- Collaborate with Sales, Customer Success, R&D, and other cross-functional teams
- Represent Jobber’s culture and values
Requirements
What you’ll need- Customer service experience, ideally in a high-touch customer service role
- Experience supporting and onboarding new customers to complex products
- Comfort operating within structured systems, playbooks, milestones, and metrics
- Exceptional communication and relationship-building abilities
- Experience with modern CRM and scheduling tools; Jobber uses Salesforce, Chili Piper, and Slack
- Ability to learn new tools quickly
- Hands-on comfort using AI tools in daily work
- Adaptability in evolving tools and workflows
- Performance-driven, achievement-oriented mindset with initiative
- Agility in a fast-paced, changing environment
- Passion for customers and alignment with Jobber’s purpose
- Ability to work a weekday shift and one weekend day every four weeks
- Must be legally entitled to work in Canada
- Must successfully complete a background check
- Must be able to commute to Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and attend the office at least one day per week according to the department schedule
Benefits
Comp & perks- Equity rewards and stock options
- Annual health and wellness stipends
- Retirement savings matching in RRSP, TFSA or FHSA
- Extended health benefits with fully paid premiums for body and mind
- Dedicated Talent Development program
- Career coaching
- Career development opportunities
- Coaching, learning, and leadership programs
- Pre-approved travel expenses fully covered for one in-person interview