Jobber

Business Intelligence Developer

• Design and develop scalable, efficient data models and governed semantic layers
• Translate complex SQL queries into scalable and reusable semantic models
• Optimize pipeline performance and queries
• Collaborate with the Analytics team to model key business metrics
• Create and maintain enterprise reports and dashboards with actionable insights
• Develop and maintain reliable data transformation and loading pipelines
• Manage and configure the BI platform, including user access, data governance, performance tuning, and security
• Champion data literacy, governance, and adoption across the business
• Support strategic decisions and operational performance monitoring across Marketing, Sales, Customer Growth & Retention, Product, and other functional areas
• Report to the Manager, Business Intelligence

Senior Business Intelligence Engineer

Sales Operations Manager

• Act as the primary Sales Operations partner for an assigned sales channel or priority area
• Serve as a thought partner to channel leaders and understand channel goals and performance drivers
• Analyze operational issues and identify improvement opportunities
• Make strategic recommendations and contribute to quarterly prioritization discussions
• Investigate operational problems through stakeholder input, workflow reviews, and data analysis
• Build fact bases, size impacts, and translate findings into recommendations with explicit trade-offs
• Document current-state processes, requirements, owners, handoffs, dependencies, and failure points
• Design clearer, more efficient, and scalable process improvements
• Lead channel projects from discovery and scoping through execution, rollout, and post-launch measurement
• Define requirements, project plans, milestones, owners, dependencies, risks, and success measures
• Coordinate cross-functional execution, resolve blockers, and escalate risks
• Develop rollout plans covering communication, documentation, training, readiness, and post-launch support
• Deliver executive-ready updates on project status, milestones, risks, decisions, and actions
• Facilitate discovery sessions, working meetings, project updates, and launch-readiness discussions
• Partner with RevTech, Enablement, Sales Planning, Finance, Analytics, and Sales stakeholders
• Prepare impacted teams for new processes, tools, or expectations
• Monitor adoption, process health, stakeholder feedback, and business impact
• Connect project results to productivity, conversion, pipeline quality, sales cycle, or forecast accuracy

Onboarding Specialist

• Manage a portfolio of new home service businesses through structured onboarding from kickoff to activation
• Guide customers through milestones and timelines during their first 90 days
• Act as a trusted advisor throughout the onboarding journey
• Advise customers on Jobber features, workflows, integrations, and tailored solutions
• Remove technical barriers and streamline digital payments
• Serve as a product expert and drive customer value from day one
• Listen to customer needs, build relationships, and deliver empathetic solutions
• Provide patient and reliable support when customer expectations are not met
• Use AI-assisted workflows for session preparation, follow-ups, and account context
• Drive feedback loops supporting customer retention
• Optimize tooling, processes, and workflows
• Collaborate with Sales, Customer Success, R&D, and other cross-functional teams
• Represent Jobber’s culture and values

Customer Onboarding Specialist

AI Engineer

• Architect and build new internal AI systems end to end, from initial design through production
• Own retrieval quality, permissions, security, and reliability for trustworthy AI at company scale
• Work hands-on across LLMs, retrieval, agents, and integrations
• Embed with teams across the company and collaborate with function leaders and their teams
• Ship AI into real workflows and leave behind durable systems and owners
• Drive build-vs-buy evaluations and fast proofs of concept
• Make decisions about committing to or ending technical initiatives
• Work directly with executive leadership
• Set technical standards for AI across Jobber

Principal Engineer, AI

• Architect and build new internal AI systems end to end, from initial design through production
• Own retrieval quality, permissions, security, and reliability for trustworthy AI at company scale
• Work hands-on across LLMs, retrieval, agents, and integrations
• Embed with teams across the company and function leaders to ship AI into real workflows
• Collaborate weekly with executive leadership
• Leave behind systems and owners that outlast embedded engagements
• Drive build-versus-buy evaluations and rapid proofs of concept
• Make technical decisions that inform how Jobber operates and makes decisions

Frontend Engineer

• Build production features across Next.js, Sanity, React, and TypeScript
• Support and enhance the headful WordPress, PHP, and Twig environment across getjobber.com
• Contribute to and extend the shared component library and design system
• Own Core Web Vitals, accessibility, semantic markup, and resilient page performance
• Integrate APIs and structured content in Sanity and maintain Twig-templated WordPress components
• Write scalable, well-tested, well-organized code and drive engineering practices through code review
• Collaborate with developers on technical practices and project decisions
• Use AI coding tools, agents, MCP integrations, prompts, and automated workflows
• Define and benchmark team standards for AI-assisted development
• Architect and execute A/B and multivariate experiments across marketing flows
• Partner with CRO leads and data analysts on statistically sound, performant test variants
• Improve experimentation velocity, minimize flicker, ensure rendering accuracy, and reduce time to market
• Support SEO, LLM, and AI-search initiatives through structured data, performance, and rendering foundations
• Set technical patterns and direction
• Mentor and coach front-end developers
• Partner with the Engineering Manager on technical standards, code quality, and architecture
• Improve the stack, tooling, processes, and team documentation

Senior Front-End Developer, Web Experimentation

Account Manager

• Own and grow a roster of brand partners and the spend behind it from recruitment and negotiation through onboarding, coaching, and renewal
• Help successful partners double their results by identifying growth opportunities across the partner network
• Develop partner-growth strategy, targets, forecasts, experiments, and tests
• Implement strategies to grow performing talent into top performers
• Set targets, activate partners with other representatives, and report performance to demonstrate incremental sales
• Document improvements into repeatable team plays, train the team, and adjust what is not working
• Analyze channel performance and translate findings into action
• Negotiate complex partnership contracts with judgment regarding brand fit and risk
• Collaborate with Public Relations and Legal teams on partnerships carrying exposure
• Protect and grow Jobber’s brand reach and reputation
• Contribute ideas for campaigns, events, and partner resources
• Share insights, coach and support Brand Partnership representatives, and raise team standards
• Report to the Senior Manager of Brand Partnerships

Senior Brand Partnerships Manager

Growth Marketing

• Identify and prioritize organic demand and AI visibility opportunities
• Maintain a ranked backlog of experiments and initiatives using ICE scoring or an equivalent framework
• Own organic presence across Reddit, LinkedIn, YouTube, forums, community platforms, and emerging channels
• Design and run AEO/GEO experiments involving content formats, distribution channels, entity building, and AI citation strategies
• Develop Jobber’s presence on platforms used by home service professionals and referenced by LLMs
• Monitor AI visibility scores, citation frequency, share of voice, sentiment, competitors, and AI platforms including ChatGPT, Perplexity, Google AI Overviews, and Gemini
• Build an off-site organic demand generation playbook for post-AI search
• Collaborate with the Organic Search team on off-site work and the on-site SEO/content foundation
• Partner with the Principal Demand Generation Manager, PLG, on product-led growth experiments
• Coordinate with YouTube, help center, brand partnerships, PR, and Community teams
• Communicate scope, timelines, trade-offs, and strategic recommendations
• Generate leads and revenue contribution through organic channels

Growth Marketing Manager, AI Visibility, Organic Demand

Data Engineer

• Design, build, and maintain scalable batch and real-time data pipelines
• Shape foundational data components and anticipate future system needs
• Lead and mentor data engineers while providing architectural and technical direction
• Establish testing and reliability standards, SLAs, and disaster recovery playbooks
• Lead reliability initiatives to minimize downtime and protect critical business data
• Build monitoring, logging, lineage, and auditing frameworks
• Define governance policies for data integrity, availability, and reliability
• Develop self-service tools, frameworks, and automation for data access
• Partner with Technical Program Managers on strategic roadmaps
• Collaborate with Staff Engineers and technical leaders across domains
• Enable data analysts, scientists, and product teams to explore, analyze, model, and report
• Own data integrity and reliability across the organization
• Participate in a one-week-at-a-time on-call rotation and occasional weekend maintenance support

Staff Data Engineer

Brand Manager

• Own how Jobber tells its people story externally to prospective talent and internally to employees
• Set the talent brand strategy and execute the work as a team of one
• Evolve the talent brand strategy and translate the Employee Value Proposition into campaigns, stories, and candidate experiences
• Partner with Talent Attraction to develop targeted approaches for priority audiences
• Build an employee storytelling program across owned and paid channels
• Set the editorial rhythm, channel strategy, and measurement approach
• Own the People team communications strategy
• Communicate performance, compensation, benefits, engagement, learning, and other employee-lifecycle programs
• Build proactive communication plans for significant changes and equip managers with context and tools
• Establish communication standards, templates, and planning rhythms across the company
• Define success metrics and improve content, timing, and channels based on employee feedback and engagement
• Report to the Senior Director, Talent and partner with Talent Attraction, People, Marketing, and Communications
• Deliver a talent brand and internal communications strategy, differentiated EVP, storytelling engine, end-to-end People program communications, and measurement baseline in year one

Senior Talent Brand & Communications Manager

Customer Support

• Respond to inquiries from new and existing customers through live chat, phone, or email
• Help users understand new features and functionality
• Troubleshoot feature, bug, and workflow issues
• Maintain high channel productivity across support mediums
• Liaise with product and technical teams regarding customer feedback
• Build a knowledge base of FAQs
• Document customer feedback and recommendations accurately
• Support hundreds of thousands of users in a dynamic contact centre environment

Senior Business Intelligence Engineer

Sales Operations Manager

Customer Onboarding Specialist

Principal Engineer, AI

Principal Engineer, AI

Senior Front-End Developer, Web Experimentation

Senior Brand Partnerships Manager

Growth Marketing Manager, AI Visibility, Organic Demand

Staff Data Engineer

Senior Talent Brand & Communications Manager

Product Support Specialist