Senior Analyst, Customer Analytics – 12-month contract

Jobber

. Partner with stakeholders to understand business objectives and translate them into well-scoped analytical questions and approaches .

Posted 10/14/2026contractToronto • CanadaSenior💰 CA$87,780 - CA$163,020 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert-level SQL skills and strong quantitative analysis capabilities, with proficiency in BI tools like Tableau for data visualization. Capable of conducting exploratory analysis and providing actionable insights while collaborating effectively across teams.

Highest-signal resume keywords

Expert-Level SQL SkillsExploratory AnalysisSegmentation and Cohort AnalysisBI and Data Visualization ToolsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLExploratory AnalysisPerformance MeasurementSegmentationCohort AnalysisScenario AnalysisImpact EvaluationPythonData AnalysisAutomation

Soft Skills

Strong Business AcumenCuriosityStorytellingAdaptabilityNavigating Ambiguity

Tools & Technologies

TableauAI-Assisted ToolsAnalytics ToolsDecision-Support ToolsDashboards

Industry Keywords

SaaSSubscription BusinessesCross-Functional Business AnalyticsAnalytical QualityPeer Review

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Partner with stakeholders to understand business objectives and translate them into well-scoped analytical questions and approaches
Independently carry analyses from exploration through insights and recommendations
Act as an analytical thought partner, using data and business context to surface opportunities, challenge assumptions, and recommend practical next steps
Perform exploratory analysis and deep dives to identify trends, risks, opportunities, and drivers of business performance
Apply segmentation, cohort analysis, scenario analysis, impact measurement, and experimentation
Evaluate the expected or realized impact of key initiatives and business changes
Develop metrics, reporting, dashboards, and decision-support tools
Communicate analytical findings through clear narratives and actionable recommendations, including assumptions, limitations, and business context
Use modern analytical tools, including AI-assisted workflows, for exploration, analysis, quality assurance, documentation, and communication
Validate outputs and remain accountable for final work
Collaborate with Analytics, Business Intelligence, Analytics Engineering, Data Science, and other teams to ensure analytical quality and consistency
Report to the Senior Manager, Customer Analytics

Requirements

What you’ll need

Expert-level SQL skills and experience working with complex relational data
Strong quantitative and analytical skills
Experience conducting exploratory analysis, performance measurement, and custom analytics
Experience with segmentation, cohort analysis, scenario analysis, impact evaluation, or experimentation
Proficiency with BI and data visualization tools such as Tableau
Strong business acumen and curiosity
Excellent storytelling and communication skills
Ability to navigate ambiguity, seek information independently, and adapt as priorities evolve
Comfort using AI-assisted tools responsibly and validating outputs
Experience with Python for analysis, automation, or reproducible workflows is an asset
Experience with SaaS, subscription businesses, or cross-functional business analytics is a plus
Commitment to analytical quality, peer review, knowledge sharing, and improving team practices
Candidates must be based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo
Must be able to attend the office at least 1 day per week according to the department schedule
Must be legally entitled to work in Canada
Successful completion of a background check, including identity verification, is required as a condition of employment

Benefits

Comp & perks

Extended health benefits package with fully paid premiums for both body and mind
Matching in RRSP, TFSA or FHSA
Stock options
Access to coaching, learning, and leadership programs
Dedicated Talent Development team
Fully covered pre-approved travel expenses for one in-person interview