Technical Customer Support Specialist

Johanniter GmbH

. Serve as the central point of contact, with a focus on receiving customer software and hardware incident reports by phone .

Posted 11/4/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and a solution-oriented approach in customer support, with experience in managing incidents and collaborating with technical teams. Possesses excellent communication and conflict-resolution skills, ensuring a professional and friendly interaction with customers.

Highest-signal resume keywords

Customer Support ExperienceIncident AnalysisTicketing System ManagementService Level Agreement (SLA) ComplianceTechnical Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident AnalysisTicketing System ManagementAccess Permission ManagementRemote Access SupportService Level Agreement (SLA) Compliance

Soft Skills

Problem-SolvingStrong Communication SkillsTeamworking SkillsCustomer-Oriented ApproachConflict Resolution Skills

Certifications & Qualifications

Service-Oriented Vocational Training

About the role

Key responsibilities & impact

Serve as the central point of contact, with a focus on receiving customer software and hardware incident reports by phone
Analyze incidents, including prioritizing and classifying them in the ticketing system
Manage users and assign or modify access permissions
Resolve incidents by phone or via remote access
Collaborate with second- and third-level support teams
Manage and monitor tickets in accordance with agreed Service Level Agreements (SLAs)

Requirements

What you’ll need

Successfully completed service-oriented vocational training
Initial professional experience in customer support preferred
Enjoy analyzing and solving problems
An affinity for technical issues is desirable
Confident, professional, and friendly manner when dealing with customers
Outgoing personality and a highly customer- and service-oriented approach to work
High degree of initiative, commitment, and reliability
Solution-oriented approach and strong teamworking skills
Structured approach, resilience, and strong communication and conflict-resolution skills

Benefits

Comp & perks

Performance-based, attractive compensation
Company pension scheme
Employee benefits program
Opportunity to work remotely
Flexible working hours
Training and professional development opportunities
Positive working environment