Johanniter GmbH

IT Support

• Serve as the central point of contact, with a focus on receiving customer software and hardware incident reports by phone
• Analyze incidents, including prioritizing and classifying them in the ticketing system
• Manage users and assign or modify access permissions
• Resolve incidents by phone or via remote access
• Collaborate with second- and third-level support teams
• Manage and monitor tickets in accordance with agreed Service Level Agreements (SLAs)

Explore Technical Customer Support Specialist at Johanniter GmbH. Review requirements and application details.

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Technical Customer Support Specialist