Area Service Operations Leader

Johnson Controls

. Shape HVAC/Controls service operations execution across a North America Area and translate strategy into local market action .

Posted 10/6/2026full-timeUnited StatesSenior💰 $163,000 - $245,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Lean Transformations, Continuous Improvement, and KPI Management within HVAC/Controls service operations. Proven ability to lead teams, implement process improvements, and drive customer-focused performance metrics.

Highest-signal resume keywords

Lean Transformation LeadershipKPI ManagementContinuous Improvement MethodologiesHVAC Industry ExperienceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lean PrinciplesVisual ManagementStandard Work ImplementationRoot Cause Problem SolvingPerformance ManagementValue Stream MappingWaste EliminationOperational ExcellenceService OperationsField Operations

Soft Skills

CoachingFacilitationCommunicationInfluencingAnalytical Skills

Tools & Technologies

Business System ToolsetPerformance Management CadencesDaily Management Systems

Industry Keywords

HVACBuilding SystemsIndustrial ServicesService QualityCustomer Retention

About the role

Key responsibilities & impact

Shape HVAC/Controls service operations execution across a North America Area and translate strategy into local market action
Partner with global Service practice leadership, Area, market, and business system leaders to improve service quality, on-time delivery, productivity, recurring revenue growth, customer retention, and technician productivity
Drive adoption and sustainment of HVAC/Controls service strategy using the Johnson Controls proprietary Business System toolset
Lead deployment and sustainment of Lean service delivery processes across assigned service organizations and branches
Implement visual daily management systems, tiered accountability routines, and performance management cadences
Coach service managers, supervisors, and frontline teams on Lean principles, standard work, root cause problem solving, and continuous improvement
Drive adoption of customer-focused KPIs including response time, resolution time, contract renewals, backlog management, contract execution, technician utilization, and productivity
Facilitate value stream mapping, waste elimination initiatives, and process improvement workshops
Identify operational performance gaps and implement countermeasures
Monitor implementation progress, measure business impact, and provide updates to senior leadership
Support change management, communications, training, and stakeholder engagement during transformation initiatives
Coordinate with peers to align best practices and standardize operating methods across branches and Areas in the Americas Region

Requirements

What you’ll need

Bachelor's degree in Business, Engineering, Operations, or related field preferred
7+ years of service operations, field operations, continuous improvement, or operational excellence experience
Demonstrated experience leading Lean transformations, process implementation, or operational change initiatives
Strong knowledge of Lean, visual management, standard work, KPI management, and continuous improvement methodologies
Excellent facilitation, coaching, communication, and influencing skills
Ability to work effectively across multiple levels of the organization without direct authority
Strong analytical, organizational, and project management capabilities
Experience in HVAC, building systems, industrial services, or related environments preferred
Up to 50% travel within the assigned geographic area

Benefits

Comp & perks

Competitive Bonus plan based on individual, group, and corporate performance
Competitive benefits package