Area Service Operations Leader

Johnson Controls

. Drive adoption and sustainment of the HVAC/Controls service strategy for best-in-class delivery and customer satisfaction .

Posted 10/6/2026full-timeUnited StatesSenior💰 $163,000 - $245,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Lean methodologies, process improvement, and operational excellence, with a strong focus on driving customer satisfaction and performance management. Capable of leading change initiatives and coaching teams to adopt best practices in service delivery and operational efficiency.

Highest-signal resume keywords

Lean Transformation LeadershipKPI ManagementProcess ImprovementCoaching and FacilitationOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lean MethodologiesVisual ManagementStandard Work ImplementationRoot Cause Problem SolvingPerformance ManagementValue Stream MappingWaste EliminationProject ManagementAnalytical SkillsContinuous Improvement

Soft Skills

Coaching SkillsCommunication SkillsInfluencing SkillsOrganizational SkillsCollaboration Skills

Industry Keywords

HVACService OperationsField OperationsBuilding SystemsIndustrial ServicesCustomer SatisfactionChange ManagementStakeholder EngagementPerformance MeasurementOperational Performance

About the role

Key responsibilities & impact

Drive adoption and sustainment of the HVAC/Controls service strategy for best-in-class delivery and customer satisfaction
Lead deployment and sustainment of Lean service delivery processes across assigned service organizations and branches
Implement visual daily management systems, tiered accountability routines, and performance management cadences
Coach service managers, supervisors, and frontline teams on Lean principles, standard work, root cause problem solving, and continuous improvement
Drive adoption of customer-focused KPIs including response time, resolution time, contract renewals, backlog management, contract execution, technician utilization, and productivity
Facilitate value stream mapping, waste elimination initiatives, and process improvement workshops
Partner with Area and Branch leadership to identify operational performance gaps and implement countermeasures
Monitor implementation progress, measure business impact, and update senior leadership
Support change management, communications, training, and stakeholder engagement during transformation initiatives
Coordinate with peers to align best practices and standardize successful operating methods across branches and Areas in the Americas Region

Requirements

What you’ll need

Bachelor's degree in Business, Engineering, Operations, or related field preferred
7+ years of service operations, field operations, continuous improvement, or operational excellence experience
Demonstrated experience leading Lean transformations, process implementation, or operational change initiatives
Strong knowledge of Lean, visual management, standard work, KPI management, and continuous improvement methodologies
Excellent facilitation, coaching, communication, and influencing skills
Ability to work effectively across multiple levels of the organization without direct authority
Strong analytical, organizational, and project management capabilities
Experience in HVAC, building systems, industrial services, or related environments preferred
Up to 50% travel within the assigned geographic area

Benefits

Comp & perks

Competitive Bonus plan based on individual, group, and corporate performance
Competitive benefits package